Arizona Exotic Animal Hospital (Mesa)

Arizona Exotic Animal Hospital in Mesa is a specialized veterinary hospital that caters to birds, reptiles, amphibians, and small mammals. The hospital provides advanced medical, surgical, and boarding services. Customers appreciate the thorough explanations and attentiveness of the veterinarian, as well as the hospital's ability to handle a variety of appointments and emergencies. However, there have been some issues with wait times, which can last up to six hours. Some customers have reported a lack of friendliness from certain staff members, as well as miscommunication regarding estimated treatment plan completion times and financing options. The hospital could improve its communication and transparency regarding wait times, procedures, and financial discussions. Despite these challenges, the hospital provides competent care for exotic animals, and customers are generally satisfied with the level of medical attention their pets receive. The hospital's policy of charging a fee for dropping off pets for estimates without requiring a deposit has also been criticized. Overall, the hospital provides valuable services for exotic pet owners, but there is room for improvement in terms of customer service and communication.