AVOID this place. The doctor we saw was ok, however his assistant was incompetent. She would not change the paperwork for a SimonMed referral so that it would be accepted. I called in 10x to ask if it was fixed and was told every time that a note would be sent to her, or a personal message sent to remind her. 3 weeks later we just switched PCP so we can get needed tests. Unbelievable.
Dec 2025
Beware of the billing practices here. The staff are good, but since they have affiliated with another organization to handle the billing, it’s not worth it. They bill you for copays for visits that should not have one under the Affordable Care Act. Good luck trying to get your money back. And do not give them a credit card number in the portal.
Sep 2019
DO NOT BECOME A PATIENT AT SOUTHWEST FAMILY MEDICINE!!Pointed out on my last visit it is near impossible to get an appointment less then a week out. While the doctor claimed there are plenty of appointments available for walk in, the schedulers will only schedule those for emergencies. Why is a family practitioner holding appointments for emergencies. I can guarantee if you walk in with an emergency they will send you across the street to the hospital.I will be returning to work still injured never seeing my doctor after already visiting the emergency room.DO NOT BECOME A PATIENT HERE! Their staff is horrible, Doctors are disconnected from their own policies, and you...read full review
AVOID this place. The doctor we saw was ok, however his assistant was incompetent. She would not change the paperwork for a SimonMed referral so that it would be accepted. I called in 10x to ask if it was fixed and was told every time that a note would be sent to her, or a personal message sent to remind her. 3 weeks later we just switched PCP so we can get needed tests. Unbelievable.
Beware of the billing practices here. The staff are good, but since they have affiliated with another organization to handle the billing, it’s not worth it. They bill you for copays for visits that should not have one under the Affordable Care Act. Good luck trying to get your money back. And do not give them a credit card number in the portal.
DO NOT BECOME A PATIENT AT SOUTHWEST FAMILY MEDICINE!!Pointed out on my last visit it is near impossible to get an appointment less then a week out. While the doctor claimed there are plenty of appointments available for walk in, the schedulers will only schedule those for emergencies. Why is a family practitioner holding appointments for emergencies. I can guarantee if you walk in with an emergency they will send you across the street to the hospital.I will be returning to work still injured never seeing my doctor after already visiting the emergency room.DO NOT BECOME A PATIENT HERE! Their staff is horrible, Doctors are disconnected from their own policies, and you...read full review