Today, I had the best service ever. I got to Sam's Club to pick up a cupcake order at 10ish am on my way to a 1030am baby shower. I get there and the bakery tells me, we don't have an order for you. I checked my receipt and noticed it was ordered at the Sams near my home not my work. I immediately realized I was not going to make it all the way to Surprise then back to work and a little panic set in. They pointed to the premade cupcakes and shared there were some options there. Since we knew the gender, those were not the best option. I returned to the counter and "BRIANNA" said, if you would like white whipped topping, I can make them up for you right... read full review
February 2024
Recently my partner purchased a beautiful diamond heart necklace online and on sale. When we received it the chain was broken. We called this store and were told to bring it in and they would swap it out. We did and it was a nightmare. First of all we couldn't get anyone to help us. Finally a young Hispanic woman walked by and said I'll be back. It was another 10 minutes after that that she finally addressed us. Then she asked for a credit card and was going to bill us full price on the replacement claiming the sale was only online. We would have like to exchange it for the bigger necklace but she indicated we would pay full price. This young woman has the title... read full review
December 2023
Why are all the Black Santa's in the back of the store. Every time I visit this store, all cultural items are in the corner in the back. Is this so the manager can say it doesn't sell. How can it sell if it's not seen store manager.
Today, I had the best service ever. I got to Sam's Club to pick up a cupcake order at 10ish am on my way to a 1030am baby shower. I get there and the bakery tells me, we don't have an order for you. I checked my receipt and noticed it was ordered at the Sams near my home not my work. I immediately realized I was not going to make it all the way to Surprise then back to work and a little panic set in. They pointed to the premade cupcakes and shared there were some options there. Since we knew the gender, those were not the best option. I returned to the counter and "BRIANNA" said, if you would like white whipped topping, I can make them up for you right... read full review
Recently my partner purchased a beautiful diamond heart necklace online and on sale. When we received it the chain was broken. We called this store and were told to bring it in and they would swap it out. We did and it was a nightmare. First of all we couldn't get anyone to help us. Finally a young Hispanic woman walked by and said I'll be back. It was another 10 minutes after that that she finally addressed us. Then she asked for a credit card and was going to bill us full price on the replacement claiming the sale was only online. We would have like to exchange it for the bigger necklace but she indicated we would pay full price. This young woman has the title... read full review
Why are all the Black Santa's in the back of the store. Every time I visit this store, all cultural items are in the corner in the back. Is this so the manager can say it doesn't sell. How can it sell if it's not seen store manager.