Short wait for excellent service and care.Front desk helped me sign in using my insurance card. And Dr Wilhite is a great listener.
Guillermo Taylor
Dec 2023
My advice for future patients is to reserve a time slot on Mercy’s website. I also recommend completing your registration online. This will reduce your wait time at the urgent care facility. You also have multiple metro locations that can help you. The staff at this location were helpful and friendly. They provided clear instructions about the process.
Meg Munro
Dec 2023
Had a really great experience at this urgent care today. I woke up in the night with horrible pain in my ear after being sick with cold like symptoms for a week. I was able to schedule an appointment at 9:30 am (same day), I arrived at 9:15 and was in and out and on my way to a pharmacy by 10. They were friendly, caring, professional, and efficient! I am so thankful for people who work in these medical facilities on nights/weekends, life savers they are!
Janita Carlton
Dec 2023
Went to clinic as a walk in for sinus infection. With our insurance plan I only have a co pay unless there are additional tests done. I didn't even see a doctor, just the nurse practitioner for maybe 10 minutes. No tests, just a prescription for Antibiotics for acute sinus infection. I paid my co pay, and then about 4 weeks later I get another bill for $80.55. I tried calling them and they just tell me to call billing, which goes to Central America. My insurance company says it was billed as an Urgent Facility, not an office, so with coding it looks like an ER visit. In this case I have to pay a deductible plus a percentage. I've Never had this trouble with a walk in clinic before.DO NOT USE THIS PLACE you will be billed over $200 and no one will help you.
Linda Wright
Dec 2023
First let me say the staff was knowledgeable and kind. The PA however was a different story. She seemed overwhelmed and confused! She stopped my son’s flu & Covid tests before they were done and said, “yep, I THINK they’ll be negative”. Looked at us and walked out, came back and said “he doesn’t have an upper respiratory infection, I don’t know what it is”. ? Cool, could you at least tell me it’s allergies or a virus, something. He obviously wasn’t feeling well. Do I continue with allergy meds or not? She said, uhh idk let’s see what happens. I kid you not. Remember she flat told me “he does not have an URI”. I get home and look at his papers and his diagnosis is UPPER RESPIRATORY INFECTION ?♀️ He has no fever yet she wrote a note for school that he could return to school when his fever had passed. So he missed three days of school and still feels bad. Oddly, I usually get inundated with Mercy requesting a follow up on how the visit went. I received one text asking no questions. They just wanted a star. You got 1 and that is simply bc zero isn’t an option. This is my child people! Come on! And I don’t care if it is only allergies. I made an appointment, I sat in the waiting room with sick little kids, my kid is sick and he’s missed two days of school, you’re the professionals… please at least give me an accurate, knowledgeable and correct diagnosis.
Jason Thibodeaux
Nov 2023
The staff was friendly and the doctor had great bedside manner. Very personable! My appointment started right on time. While waiting in the operators for test results, both the doctor and the nurse checked in on me to make sure I was comfortable and to keepMe posted that the results were almost ready. I thought that was very courteous!
Carley Payne
Nov 2023
The staff were awesome and the doctor had an amazing bed side manner. Any frustration or stress I had with my daughter during the visit was thrown out with his conversation with my daughter. He was funny and helpful and so kind…It was a great experience!
Troy H.
Oct 2023
We've been here before and have had good experiences. Went in tonight around 7:30, but we were turned away. I asked if they were open till 8, and they said "yes, but we can't see you now... sorry".
Natlynn Patton
Sep 2023
The nurse and doctor were fabulous! The ladies at the front were friendly. Great experience!
Katie Pae
Aug 2023
I was visiting from out of town and had a severe allergic reaction to my medication. The staff was very welcoming and the PA was absolutely wonderful to me and explained what I needed to do. I also recommend making an appointment online. Excellent experience!!! Thanks to all the staff & this was a Sunday.
Mark Hamrick
Short wait for excellent service and care.Front desk helped me sign in using my insurance card. And Dr Wilhite is a great listener.
Guillermo Taylor
My advice for future patients is to reserve a time slot on Mercy’s website. I also recommend completing your registration online. This will reduce your wait time at the urgent care facility. You also have multiple metro locations that can help you. The staff at this location were helpful and friendly. They provided clear instructions about the process.
Meg Munro
Had a really great experience at this urgent care today. I woke up in the night with horrible pain in my ear after being sick with cold like symptoms for a week. I was able to schedule an appointment at 9:30 am (same day), I arrived at 9:15 and was in and out and on my way to a pharmacy by 10. They were friendly, caring, professional, and efficient! I am so thankful for people who work in these medical facilities on nights/weekends, life savers they are!
Janita Carlton
Went to clinic as a walk in for sinus infection. With our insurance plan I only have a co pay unless there are additional tests done. I didn't even see a doctor, just the nurse practitioner for maybe 10 minutes. No tests, just a prescription for Antibiotics for acute sinus infection. I paid my co pay, and then about 4 weeks later I get another bill for $80.55. I tried calling them and they just tell me to call billing, which goes to Central America. My insurance company says it was billed as an Urgent Facility, not an office, so with coding it looks like an ER visit. In this case I have to pay a deductible plus a percentage. I've Never had this trouble with a walk in clinic before.DO NOT USE THIS PLACE you will be billed over $200 and no one will help you.
Linda Wright
First let me say the staff was knowledgeable and kind. The PA however was a different story. She seemed overwhelmed and confused! She stopped my son’s flu & Covid tests before they were done and said, “yep, I THINK they’ll be negative”. Looked at us and walked out, came back and said “he doesn’t have an upper respiratory infection, I don’t know what it is”. ? Cool, could you at least tell me it’s allergies or a virus, something. He obviously wasn’t feeling well. Do I continue with allergy meds or not? She said, uhh idk let’s see what happens. I kid you not. Remember she flat told me “he does not have an URI”. I get home and look at his papers and his diagnosis is UPPER RESPIRATORY INFECTION ?♀️ He has no fever yet she wrote a note for school that he could return to school when his fever had passed. So he missed three days of school and still feels bad. Oddly, I usually get inundated with Mercy requesting a follow up on how the visit went. I received one text asking no questions. They just wanted a star. You got 1 and that is simply bc zero isn’t an option. This is my child people! Come on! And I don’t care if it is only allergies. I made an appointment, I sat in the waiting room with sick little kids, my kid is sick and he’s missed two days of school, you’re the professionals… please at least give me an accurate, knowledgeable and correct diagnosis.
Jason Thibodeaux
The staff was friendly and the doctor had great bedside manner. Very personable! My appointment started right on time. While waiting in the operators for test results, both the doctor and the nurse checked in on me to make sure I was comfortable and to keepMe posted that the results were almost ready. I thought that was very courteous!
Carley Payne
The staff were awesome and the doctor had an amazing bed side manner. Any frustration or stress I had with my daughter during the visit was thrown out with his conversation with my daughter. He was funny and helpful and so kind…It was a great experience!
Troy H.
We've been here before and have had good experiences. Went in tonight around 7:30, but we were turned away. I asked if they were open till 8, and they said "yes, but we can't see you now... sorry".
Natlynn Patton
The nurse and doctor were fabulous! The ladies at the front were friendly. Great experience!
Katie Pae
I was visiting from out of town and had a severe allergic reaction to my medication. The staff was very welcoming and the PA was absolutely wonderful to me and explained what I needed to do. I also recommend making an appointment online. Excellent experience!!! Thanks to all the staff & this was a Sunday.