Sears Heating and Air Conditioning

In mid-May, I contacted Home Advisors to get references for installing an HVAC system. I received quick connections to several and after having most come through, I was convinced by to go with Sears, based upon their long-standing existence here. Today, after at least 8 different contact attempts, outreaches, emails, and even receiving a bill from SEARS, I received a call that the bid was wrong (though when I rechecked it for the item he said was missing and would cost $3k more for installation - it WAS actually included). I believe that the company is understaffed and poorly managed. I began this project in May so that I would be done by end of June at latest. The SIGNED CONTRACT says it would be done in 7-10 days (that was June 10th - over 10 days after it was to be committed to). I was called today JULY 11TH - with this new information that to complete the bidded job it would cost $3000 more. That is more than any of the other's bid by at least $1.5k As I understand contract law (I have my doctorate, but not in law), It is illegal to come back and add costs to a signed contract. In fact, it says that clearly in the contract. I am appalled and angry. And ultimately surprised at the dishonestly and lack of integrity of SEARS and its sub-contractors.

I have never experienced such complete and utter incomprehensible incompetence in my life!! I have been stood up multiple times and wasted literally 10's of hours of my life on countless infuriating phone calls. I am normally a positive person and rarely have anything negative to say about anything, but truly everyone, from representative to supervisor, whom I have dealt with has been an unprofessional useless idiot. When I have actually been successful in getting an appointment to occur at my home, I have been met with total incompetence there as well. Everything about this operation is truly unbelievable.

Sep 2016

Just had a new furnace and heat pump installed. Great experience from beginning to end! Thanks Sears team!