We provided insurance information for my husband TWICE before his initial appointment. He arrived to the appointment and it had not been verified. The morning of the second appointment I called to see if it had been verified STILL no! I was told it usually takes a few appointments before verification is complete. He was never informed of this. Why have a patient potentially rack up a bill they can't afford if you don't verify insurance ahead of time? So we would owe them hundreds of dollars that could have been avoided due to their lack of process. When i called Sydney was rather rude and distasteful over the phone.
September 2021
Stay away from this place. It's not honest. My doctor seemed nice but the business practices are shady and opaque. Every time they ask to reschedule you they ask for your full up-to-date balance in full. And every time I paid. I last went there May 14, at which time I decided that I didn't trust them any longer.Of course there are the issues with scheduling me at the wrong times with the wrong people, shuffling me around two components of their practice that I never remember asking for, etc. Today, September 21 I get a call saying I owe them a bunch of money and they are going to send me to collections. Mind you I have not received a single correspondence from... read full review
July 2021
I want to like this place. But after I saw the news that one chiropractor sexually assaulted some patients, I can't look past the flaws of Advanced Wellness Center. I've had some decent experiences in the past with several services. But, there is a pretty high turnover with the staff. So, just as you develop a favorite, that person has quit or even got fired. I guess this would be a fine place for short-term service - well, except for the sexual assaults!!!
We provided insurance information for my husband TWICE before his initial appointment. He arrived to the appointment and it had not been verified. The morning of the second appointment I called to see if it had been verified STILL no! I was told it usually takes a few appointments before verification is complete. He was never informed of this. Why have a patient potentially rack up a bill they can't afford if you don't verify insurance ahead of time? So we would owe them hundreds of dollars that could have been avoided due to their lack of process. When i called Sydney was rather rude and distasteful over the phone.
Stay away from this place. It's not honest. My doctor seemed nice but the business practices are shady and opaque. Every time they ask to reschedule you they ask for your full up-to-date balance in full. And every time I paid. I last went there May 14, at which time I decided that I didn't trust them any longer.Of course there are the issues with scheduling me at the wrong times with the wrong people, shuffling me around two components of their practice that I never remember asking for, etc. Today, September 21 I get a call saying I owe them a bunch of money and they are going to send me to collections. Mind you I have not received a single correspondence from... read full review
I want to like this place. But after I saw the news that one chiropractor sexually assaulted some patients, I can't look past the flaws of Advanced Wellness Center. I've had some decent experiences in the past with several services. But, there is a pretty high turnover with the staff. So, just as you develop a favorite, that person has quit or even got fired. I guess this would be a fine place for short-term service - well, except for the sexual assaults!!!