We purchased flooring in 2022 for our remodel. Mike Regian helped us pick through everything and explain the process. I had a third party do the installation when we laid the floors due to a friendship. Fast forward to fall 2023, the vinyl plank flooring we picked was cupping/bowing and separating at the seams. I contacted Mike and asked if there was anything we could do. A representative from Darden and the manufacturer came out and looked over everything to see about filing a warranty claim. After a few months of waiting and not hearing much I reached back out to Mike. He continuously messaged and called the manufacturer to make sure we were taken care of after receiving... read full review
April 2023
I had an small concern with an installation and the owner reached out to me directly and resolved it. I appreciate that type of customer service. It shows how much he values his customers and his business.
December 2022
Everyone was very helpful. Mark helped me match an old brick that was out of production. Eddie helped me with tile for a tile job and Tony is the man to see about fireplaces! This place is amazing. In a time where customer service is dying, Darden knows how to treat their customers.
We purchased flooring in 2022 for our remodel. Mike Regian helped us pick through everything and explain the process. I had a third party do the installation when we laid the floors due to a friendship. Fast forward to fall 2023, the vinyl plank flooring we picked was cupping/bowing and separating at the seams. I contacted Mike and asked if there was anything we could do. A representative from Darden and the manufacturer came out and looked over everything to see about filing a warranty claim. After a few months of waiting and not hearing much I reached back out to Mike. He continuously messaged and called the manufacturer to make sure we were taken care of after receiving... read full review
I had an small concern with an installation and the owner reached out to me directly and resolved it. I appreciate that type of customer service. It shows how much he values his customers and his business.
Everyone was very helpful. Mark helped me match an old brick that was out of production. Eddie helped me with tile for a tile job and Tony is the man to see about fireplaces! This place is amazing. In a time where customer service is dying, Darden knows how to treat their customers.