Medical Express, PSI

Jun 2023

My son had an ankle injury in Sept. of 2022 and was given an ankle brace and crutches during his doctor visit with Dr. Jennifer Harper. I was told I would be billed, but NEVER rcvd. a statement. On March 29, 2023 I received a Debt. Collection notice from McKenzie Paul & Assoc. stating they were collecting on behalf of Medical Express. I have YET to receive a statement from Medical Express and have called several times.

Jan 2021

Run... this place is horrible. After a Tyler podiatrist wrote a prescription for diabetic shoes for myself and my husband. We were "fitted" there. His athletic style shoe is a 1/2 size smaller than he wears. He cannot wear these shoes and never has. My experience was worse. I have diabetic amputations (toe). They insisted on putting CORK in place of a missing toe and I asked them please not to. Yet, they insisted. Medically necessary they said. The first pair of shoes they tried to force me to take, I refused. Too tight. Then they were like, oh wrong size! They sent them back, cork and all for a "wider" size to accommodate my swollen foot. Then two people proceeded to jam and work my foot into the shoe, and tell me it was a perfect fit. I said it does not feel good. They insisted a perfect fit, "it would stretch out to fit my foot after awhile." First day and last day wearing these, sure enough it rubbed a blister on the incision of where the toe was amputated. Eventually, I had another toe amputated. I never wore these shoes again. Medicare was to pay for them and they did pay these people. A FULL YEAR later I was billed for a little under $200 from this place. The first time I ever saw a bill was, ONE YEAR LATER. And Medicare had paid for these worthless and dangerous shoes. They gave me about a month to pay (I have no intention of paying for something that rubbed a blister/ulcer on my foot), now they have sent me to a shyster collection agency threatening legal action that calls night and day for their $200. I have spoken to my podiatrist about these shoes, in hopes that he never sends another diabetic foot patient to this horrible place. He has asked me to bring in the shoes to him so that he can remove the hard cork piece they placed and try to also stretch them out. I see him in a few weeks, and will bring the shoes to him. He explained that this 'place' is the only place in Tyler that fills prescriptions for diabetic shoes and that is a shame. Please don't go there if you have bad feet. Go to another city, whatever you need to do. Also it was my understanding when I went in there over a year ago, that Medicare was paying for these worthless shoes and they did. One year later I am being billed a little under $200 for something horribly fitted.