I found this lab's website, submitted a request. No reply. Emailed and got a reply asking for my requirements. Did that. No reply. Followed up with a phone call. The owner had no idea of my email. Patiently describe again what I wanted. He said get back to him in 2 days. Did that, called back again during business hours. Same guy; didn't remember me at all. Patiently explained again over some noise - maybe a daycare? He said he would look at it finally and call me back same afternoon. Nope. Not one word. Called left a VM, no reply. Emailed again today. I think that counts as a complete FAILURE to show respect to the customer. Imagine if you were this guys client?... read full review
August 2019
We have used Desert in Bloom for over 20 product development projects. They are so responsive, more importantly truly phyto-chemistry experts
June 2013
I started going here with a Groupon and ended up buying additional services. I have been very happy with the results and the environment. No, there is not always someone there to answer the phones, but my calls are returned within a day and they seem to be able to get me an appointment within a couple of days. They offer a discount if you are a member of FIT Athletic Club and also appear to be negotiable on some prices (touch ups and packages). I have found the owner, Mark, to be professional and reasonable.
I found this lab's website, submitted a request. No reply. Emailed and got a reply asking for my requirements. Did that. No reply. Followed up with a phone call. The owner had no idea of my email. Patiently describe again what I wanted. He said get back to him in 2 days. Did that, called back again during business hours. Same guy; didn't remember me at all. Patiently explained again over some noise - maybe a daycare? He said he would look at it finally and call me back same afternoon. Nope. Not one word. Called left a VM, no reply. Emailed again today. I think that counts as a complete FAILURE to show respect to the customer. Imagine if you were this guys client?... read full review
We have used Desert in Bloom for over 20 product development projects. They are so responsive, more importantly truly phyto-chemistry experts
I started going here with a Groupon and ended up buying additional services. I have been very happy with the results and the environment. No, there is not always someone there to answer the phones, but my calls are returned within a day and they seem to be able to get me an appointment within a couple of days. They offer a discount if you are a member of FIT Athletic Club and also appear to be negotiable on some prices (touch ups and packages). I have found the owner, Mark, to be professional and reasonable.