The customer service from the front desk staff is out of this world. They are engaging polite and professional. They answer any questions and reassure you that the entire staff including the doctor are just a phone call away in the event of a problem with the glasses or any eye care! I wish I could mention their names, but I have the worse memory. It's the gentleman and the lady that always seem to be there ?
July 2024
First time here and I enjoyed my experience with them. Dr. Caton was very polite and helpful with attending to my vision concerns. Richie was a great help with explaining my insurance and getting me settled. I want to thank the technician who assisted me because she was so helpful and sweet.
June 2024
At the Lakewood, Dallas location, they replaced the lenses on my new glasses twice without charging me, and one of those times, they had to mail them cross country, again, at no charge. Now I have perfect Burberry Sunglasses ?. Thanks to the wonderful staff!
The customer service from the front desk staff is out of this world. They are engaging polite and professional. They answer any questions and reassure you that the entire staff including the doctor are just a phone call away in the event of a problem with the glasses or any eye care! I wish I could mention their names, but I have the worse memory. It's the gentleman and the lady that always seem to be there ?
First time here and I enjoyed my experience with them. Dr. Caton was very polite and helpful with attending to my vision concerns. Richie was a great help with explaining my insurance and getting me settled. I want to thank the technician who assisted me because she was so helpful and sweet.
At the Lakewood, Dallas location, they replaced the lenses on my new glasses twice without charging me, and one of those times, they had to mail them cross country, again, at no charge. Now I have perfect Burberry Sunglasses ?. Thanks to the wonderful staff!