Vitality Skincare

Jul 2024

The only reason why I even gave it 2 stars is that I like Dr Cabrera. Otherwise, they would get zero stars. I sent a message to another physician in the practice. Ten days later - zero response. Unprofessional and negligent IMO. Tried calling the Georgetown office. On hold for 10 minutes. Hung up. Tried sending emails to two of their leadership team members. I got 2 bounce backs. Is there anyone who runs this corporation that I could actually talk to about the physician who doesn't bother responding to messages?

May 2024

Waiting, waiting, and more waiting. Horrible customer service from the office staff. I called about a concerning growth I'd had for a few months and they made me wait five months to be seen. Turns out I have skin cancer. Now they want me to wait another two months to have it removed. I'll likely have had cancer for nearly a year before they treat me. I've reached out to my care team, no response. I've asked for a supervisor, no call back. Go somewhere else. They don't care about their patients.

May 2024

Of all things I have had a growth (wort) on the end of my nose! Dr. Jones froze it once with zero results, in fact I had to ask him the following day if there was any liquid nitrogen in the bottle. This growth continued to grow, so I went in again one month before I was due to leave the country for an extended length of time. This time Dr. Cabrera cut it off and took a biopsy. I checked the portal, no results and no call from Vitology. About a week prior to my departure I noticed it growing again, I left messages on my portal for them to call, no response! I called multiple times, desperate for a call back, as this unsightly thing was only going to get worse. Finally, a call back - the back office person said the following...... It was benign, you need a surgery, it's not covered by insurance, we only have time for skin cancer patients. I asked what it was? She said an ingrown hair follicle. That did not make sense to me, I asked if it was part of the wart family, she said kinda but you can go elsewhere for a second opinion. I couldn't believe it, I went out of the country for 6 weeks with this thing continually growing. Two days after I returned I went to a different dermatologist, he said it was a wort, he cut and burnt it off immediately. I have no idea what's going on with Vitology but I told them I would not be back. Forever, I have had a credit sitting on my account and now they tell me I owe them $550. For pain and suffering you should be paying me! I am just one of a long list of patients with similar issues with your business, non-call backs, and incompetent staff! It took less than half an hour for you to respond to this review with your generic response! A better business practice would be for you to request some time to discuss the issues at hand, and you call each and every patient to be more proactive.