Walmart Patio & Garden Services

Jun 2023

We have been using Algood Walmart pharmacy for years, until today! After much back and forth with the insurance company about our prescription coverage, come to find out it wasn't the insurance holding us up. It was the pharmacist REFUSING to send the required paperwork in to the insurance so we could get our prescriptions. Our insurance called the pharmacy where they were greeted with a very rude tech and then passed on to an even ruder lead pharmacist who eventually in this event purposefully hangs up on the insurance company twice. She made comments like "it was not in our policy to file this paperwork" when they are actually the only one who can; and when our insurance asked if we needed to take our prescriptions to another pharmacy, the lead pharmacist said "yes, you should" and then she hung up the phone. Needless to say, until some much-needed changes are made, our money will be better spent elsewhere. (REFUSING is capitalized because that is the word she used, she REFUSED to do the paperwork required)! I'm sure that's not in the code of ethics for a pharmacist.