The waiting area was not very comfortable and did not offer much to those waiting, no water or coffee just popcorn which was burnt. The time frame we were given of 45 minutes turned into 2 hours.
September 2023
I took my car in on July 28. The problem was diagnosed and we had to pay in advance for the parts, which we did on July 29. They had to order the parts, and we were told the parts would be in on Tuesday. We waited all week to hear from Integrity, but we never received a call. I called and left a message, but no one returned my call. On Friday I called again and talked to someone in the service room. They said the parts weren't in and they would call when they came in. It is now August 15 and I have heard nothing. My husband left a message on the 14 with no return call. I called again today and talked with a nice man in parts. He researched my invoice number... read full review
July 2023
Andrew is always helpful. He has been there since I started bringing my XT5 there for services. He takes the time to listen and explain all services needed or necessary. Thank you Andrew for your help. If I return to Chattanooga for any reason with my vehicle, this is where I will have it serviced.
The waiting area was not very comfortable and did not offer much to those waiting, no water or coffee just popcorn which was burnt. The time frame we were given of 45 minutes turned into 2 hours.
I took my car in on July 28. The problem was diagnosed and we had to pay in advance for the parts, which we did on July 29. They had to order the parts, and we were told the parts would be in on Tuesday. We waited all week to hear from Integrity, but we never received a call. I called and left a message, but no one returned my call. On Friday I called again and talked to someone in the service room. They said the parts weren't in and they would call when they came in. It is now August 15 and I have heard nothing. My husband left a message on the 14 with no return call. I called again today and talked with a nice man in parts. He researched my invoice number... read full review
Andrew is always helpful. He has been there since I started bringing my XT5 there for services. He takes the time to listen and explain all services needed or necessary. Thank you Andrew for your help. If I return to Chattanooga for any reason with my vehicle, this is where I will have it serviced.