JCPenney Salon

Dec 2023

Based off my vist to the store the week of Christmas their sales were amazing they had buy one get ones and heavy % off everything else, the checkout lines were atrociously long however the cashiers were actively working as fast as they could while providing good customer service the variety off stuff made gift shopping for everyone a breeze I don't normally go for jewelry but Nathan explained the store card to me and how I can get an extra % off a couple expensive pieces I was hesitant on buying due to the price he was very patient and as a salesmen he took the time to make sure I found the best piece rather than rush for the sale on 1 item I also wish I opened the card sooner as I shop here frequently it's a no brainer

Dec 2022

Ashley at the Northwoods location was very knowledgeable and efficient. I have thick long curly hair and needed a nice size chop AND a blowout. I was a walk in on a time limit and she made it happen! I was in and out. Thanks again!Services: Haircut

Jul 2022

I grew up shopping at Northwoods Mall, and as a kid and young teen, most of my clothes came from JC Penney. Other stores have come and gone, but JC Penney is still here. Recently, I visited the mall on a whim. It was raining, traffic was bad, and the mall is a fun place to wait out Charleston's traffic woes. I wasn't looking for anything in particular, but noticed a large Sephora store within JC Penney, as well as a Forever 21 area downstairs and a large Disney selection upstairs. Speaking of stores in Northwoods Mall coming and going, I know I'm not the only person who remembers the Disney store? I guess it lives on, within JC Penney. Unfortunately, this JCP needs some TLC, and I can't give it a high rating. The store felt like a sauna when I walked in. The air conditioning system is faulty, and when it's over 90 degrees outside, it's impossible to comfortably shop. I'm pretty cold natured, so when I'm hot, you know it's hot. The "down" escalator was broken and closed, and apparently the elevator also overheated today. I shopped upstairs and had to walk around upstairs looking for the stairs to get back to the ground floor. This is a huge accessibility concern, especially for older or handicapped people. Another couple and I walked around the second level to find those stairs. The stairs are marked "Emergency Exit" and in a corner by the suitcases and luggage. I wasn't sure if those were the right stairs, so I was comforted to see the ground level of JCP once I turned the corner. The only operational dressing rooms are on the ground floor. Thankfully, that area has portable air conditioning units, so the dressing rooms are slightly cooler. They're in the ladies section, which has to be a nightmare for families since all children's clothes are upstairs. The staffed checkouts are in the men's department, although if there's a line you can check out in Sephora. The employee said the store has had staffing issues, which is understandable. I wouldn't want to work in retail, without air conditioning, and in an inaccessible workplace. I'm thankful for the Sephora employee who did show up to work and was nice enough to let me check out there on a hot day in a crowded store. I gave a two star rating mainly because of the nice employee at Sephora and the good sales. While JCP is a family-friendly department store, it can't be easy for families with multiple kids to shop here with a broken air conditioner, escalator, elevator, and only one set of dressing rooms. Back to school season is almost here, and I hope the infrastructure issues are fixed soon. If not, skip JCP and head to the other department stores in the mall.