MUSC Health Primary Care - Ben Sawyer

Jun 2023

This MUSC Health facility is located on Ben Sawyer Blvd. in the former Bi-Lo shopping center. Services offered include pediatrics, family medicine, internal medicine, pediatric and adult allergy and immunology treatment. Since last year, I have had frequent appointments with Dr. Maria Streck, one of MUSC's immunologists, who fortunately for me, practices out of this convenient location. What a pleasure ... park right outside the storefront (lots of free parking) and walk right in. Check in is quick and Dr. Streck is always on time. Pre-visit check in is completed on line, prior to my visit, so review by staff is quick and easy. I've had some major and still emerging health issues over the last year and Dr. Streck has been wonderful. She is patient, supportive, compassionate and explains terms in a manner that is easy for me to understand. She quickly responds to questions I send to her through the MUSC mychart portal, unfortunately, a rarity these days. While I'm not sure where my journey will take me, Dr. Maria Streck, is a constant I can count on.

Nov 2022

The way this place operates is inefficient and is costing patients money. I have been twice for routine/annual physicals. Both times, they tell me to get blood work done after the visit. Then, I have to schedule another visit to discuss the results. If any new diagnosis comes of it, it’s coded to insurance as a NEW office visit, which means I have to pay.Why not get the blood work done BEFORE the visit? I lost $250 for this.. just ridiculous. Although I do enjoy my doctor there, it seriously seems like they are scheming for money. Be careful…

Aug 2022

Great doctors and nurses - ABSOLUTELY ABYSMAL FRONT DESK SERVICE!• They have refused to inform the doctor that I was out of antidepressants and would be unable to get more until I booked a visit to see the doctor the following week.• They have told me that I would be responsible for the full doctor's visit balance in spite of MUSC being in my insurance network. This leading to more calls with my insurance to confirm that I didn't need to budget going to the doctor. After which the front desk person still refused to verbalize that I only had a copay and I decided to just deal with it later if I was charged for the full visit.I decided to write this review because I have been waiting on hold for 45 minutes - they answered after maybe 6 minutes and asked if I could hold again, thinking it would only be another few minutes I said yes (I probably should have just said what I needed then and there I guess?) The front desk genuinely makes me not want to book appointments or deal with medicine refills. I know they're just people and nobody's perfect but just do your job, that's why you're there. Maybe it's just me, but I sincerely dislike dealing with them.