MUSC Health Primary Care and Internal Medicine Columbia Medical Park NE

Like most medical practices these days, the medical care is generally top notch, the support staff much less so. You cannot get this office on the phone. You leave messages and they do not return calls. The staff person in charge of referrals says it takes 7-10 business days to process a referral. Really? 7-10 days to fax a piece of paper. Update: The practice manager called and I believe made a sincere effort to correct these issues. So I increased my rating.

The lady at the front desk went above and beyond when i asked her where i could get a drink and she gave me one of her personal drinks. Thank you, I hope you get noticed for being such a good person.

Dr. Hamilton is a nice and competent physician. However, this office is owned by Providence Physician Practices, LLC---a subsidiary of Lifepoint, which took over Providence Hospital. This LLC has botched all billing processes since the takeover. It started with late and then double bills. Then it escalated to me paying the same charge three times because they double charged my credit card at the office under two names and then sent me another bill including the same amount. The doctor's office claims that they cannot get involved in payment matters and that things must be handled by an elusive "billing" office. That office is reachable by phone and... read full review