I made an appointment to visit the Willow Grove, PA Geek Squad store a few months ago. My problem was that my laptop was not holding a charge even after being plugged into electrical outllet overnight. I only had to wait a few minutes, plus I was a little early for my appointment. Jeremiah helped me by doing tests on the unit. He told me that my battery was completely dead. It was out of warranty. I do have TotalTech coverage, which I could have used to pay for the installation of a new battery; but with my laptop, I needed to purchase my battery myself elsewhere. I appreciated his detailed assistance, but decided not to get it replaced because I really do not take... read full review
December 2022
Had an appointment set to inspect my PS5 that overheated. Julio assisted me at this location. I am floored at the level of customer service I received. Whatever you do purchase 2yr Geek Squad protection on your devices. My system over heated last night so I brought it in today. Come to find out my 2yr protection was set to expire today! They just got a shipment of brand new PS5’ in this morning. Talk about fate! They gave me a brand spanking new PS5 God of War Ragnarok edition free of charge when all I wanted to do was clean the fan on my 2yr old PS5!!! Bro I’m floored \\u0026 grateful!
November 2022
Had an appointment set to inspect my PS5 that overheated. Julio assisted me at this location. I am floored at the level of customer service I received. Whatever you do purchase 2yr Geek Squad protection on your devices. My system over heated last night so I brought it in today. Come to find out my 2yr protection was set to expire today! They just got a shipment of brand new PS5’ in this morning. Talk about fate! They gave me a brand spanking new PS5 God of War Ragnarok edition free of charge when all I wanted to do was clean the fan on my 2yr old PS5!!! Bro I’m floored & grateful!
I made an appointment to visit the Willow Grove, PA Geek Squad store a few months ago. My problem was that my laptop was not holding a charge even after being plugged into electrical outllet overnight. I only had to wait a few minutes, plus I was a little early for my appointment. Jeremiah helped me by doing tests on the unit. He told me that my battery was completely dead. It was out of warranty. I do have TotalTech coverage, which I could have used to pay for the installation of a new battery; but with my laptop, I needed to purchase my battery myself elsewhere. I appreciated his detailed assistance, but decided not to get it replaced because I really do not take... read full review
Had an appointment set to inspect my PS5 that overheated. Julio assisted me at this location. I am floored at the level of customer service I received. Whatever you do purchase 2yr Geek Squad protection on your devices. My system over heated last night so I brought it in today. Come to find out my 2yr protection was set to expire today! They just got a shipment of brand new PS5’ in this morning. Talk about fate! They gave me a brand spanking new PS5 God of War Ragnarok edition free of charge when all I wanted to do was clean the fan on my 2yr old PS5!!! Bro I’m floored \\u0026 grateful!
Had an appointment set to inspect my PS5 that overheated. Julio assisted me at this location. I am floored at the level of customer service I received. Whatever you do purchase 2yr Geek Squad protection on your devices. My system over heated last night so I brought it in today. Come to find out my 2yr protection was set to expire today! They just got a shipment of brand new PS5’ in this morning. Talk about fate! They gave me a brand spanking new PS5 God of War Ragnarok edition free of charge when all I wanted to do was clean the fan on my 2yr old PS5!!! Bro I’m floored & grateful!