Premier Physical Therapy at Upland

Aug 2024

I was brought here by ambulance so was not my choice but I do not feel I got good care. I had to go to bathroom so pressed nurses button and got a "yea" so I said I had to go really bad. 5 min later a nurse comes in and ask me do I know where it is I said no I have never been here before so she unhooks me and takes me down the hall and hangs my IV on hook and gives me a urine cup to go in and leaves. I get done and open door and nobody around so I had to walk myself back to room even tho I had fall risk arm band. I get back to room and hand my Iv back up but nobody comes for at least 30 min to hook my monitor or my blood pressure cuff back up even tho it was beeping excessively! Finally the dr comes in to tell me blood work came back ok and I tell him I went to bathroom but nobody has hooked me back up yet so he says I can do that and does! He goes outside of my room and is in hallway and I hear him telling another person my name, age, what I came in for etc and says blood work came back fine and my chest xray was clear! I HAD NOT HAD A CHEST XRAY YET! I could not believe he lied! About 20 min later xray comes to do my chest xray! Seriously?? The dr had said they had 3 things they could do and told me the choices but after hours of waiting he said we are just going to discharge you, you seem to be stable and your rate has not been above 105 since you've been here! This was another lie because I videotaped my monitor and it was jumping all over from 90's all the way up to 121!!! I said so you are just going to discharge me in Afib and he says yes I think it will just go back on its own and some people live in Afib every day!! I don't like it because the shortness of breath is very hard! But now I just want to get out because I am afraid of them doing anything to me because already caught in 2 lies. The nurse comes in and says my potassium is low and gives me orange stuff to drink I said that's odd because I take potassium pills every night! They give me my discharge papers and they say I am a MALE!!!! omg what the hell. They took me out of their system as soon as they told me I was told I was being discharged because when my husband came to pick me up they couldn't find me because I was not in the system??? Horrific health care if you ask me I do not ever want to go back there again!

Aug 2024

Son was brought in through ER . Car accident with a compound femur fracture. That happened at 5am we were called about 11am only because our son was combative coming out of anesthesia, and they wanted us to do something. Dr's were also shout talking to him. Yeah he doesn't respond to that. Just talk to him. That was on Monday. Here we are Saturday. To say this has been an easy experience would be a big fat lie. The nurse should and could be better. Every time we ask a question we get I don't know. Don't know when doctors do rounds in morning. We get a lot of I don't know's. Ask for an eye doctor, was never put in his chart, went with the ice bag to get more, the nurses acted like I was bothering them. They were sitting at the desk. Never got paper towels in his room as of , asking for them 24 hours before. , trash piling up in trash can. Who Evers job that was, nurses didn't know when they were coming. Had to ask for something to clean his hands with for when he went to bathroom ( used urinal at bed by himself) blood on floor from 1st day. No one has talked to us yet about what accommodations he will need for coming home. I'm going to stop there but I could go on. Oh I do have to say there is one truly wonderful nurse on his floor. Lou thanks Lou

May 2024

I apologize for this long review, but I wanted to write this in response to some of the less-effusive ratings. I have been in several hospitals with friends and family over the years, and my family and I had a great experience with Crozer that put the care there on par with some of the best hospitals in the country. My dad suddenly got very ill over New Year's weekend. He was taken to Crozer because they were the only hospital in the area accepting patients in their ER (even via ambulance, he was turned away from other local hospitals). It wasn't our first choice, since the 'word on the street' was that Crozer was severely underfunded and understaffed. While we found that to be true the thoughtful care my dad received while he was there was even more impressive, given how many issues the doctors, nurses and administrators are dealing with. Within 30 minutes of arrival in the ER, Dad had been seen by a doctor and they had started running tests trying to figure out what exactly was going on. He was admitted as soon as a bed was available (maybe six or seven hours later?) He was put into a private room. Although it felt a little jumbled (there were supplies sort of sitting around) it was clean, and as comfortable as a hospital room can be, as was true of the hallways and general seating areas in the part of the hospital he was staying in. Dad ended up being there for (8 days? Can't remember for sure) but he had multiple doctors checking in on him each day, as well as working with a physical therapist, an occupational therapist, a case manager, and constant care from the nurses. The nurses were also very kind and accommodating to me. The few times I really needed to speak to a doctor, they would page the doc so I could ask my questions directly. Although sometimes the doctors were cranky at having to come back, or slipped into patronizing doctor-speak, they did in fact come back and take the time to answer all my questions and make sure I was clear about what was going on, which, again, is more than I have found in some fancy-schmancy hospitals that get great reviews. (Also, most of the docs were lovely, but I was impressed that even the ones who fell into 'doctor' mode still took the time and made the effort, which they were under no obligation to do.) Lastly, although he had and was being treated for pneumonia, the docs felt that some of his symptoms were odd, and so continued to run tests the whole time he was there to make sure they weren't missing anything. Sure enough, turns out he tested positive for Typhus, which is something that is basically unheard of in the area. Once they adjusted the antibiotics, his recovery sped up. Most importantly, the nurses who were caring for my dad were incredible. They were thoughtful and knowledgeable and kind. As with every hospital, sometimes you would press the call button and it would take a while for someone to get to you, but the few times that happened I would go out into the hallways and find that the reason no one was responding was because they were all in other patients' rooms, responding to a previous call. Even the people who brought dad his food learned some of his habits (he doesn't like to drink water, but would drink it if it had some cranberry juice added) and made sure he always had extra cranberry juice on his trays, without being asked. While he was there, he was almost completely incapacitated - couldn't sit up or roll over in bed, certainly couldn't stand or walk - and the nurses were unfailingly gracious. They also paid close attention - one nurse noticed that his heart irregularity was tied to his fever spiking, and so made sure to keep a close eye on his temperature throughout the day. He was there for a while, and I am grateful to everyone at Crozer - from the friendly and upbeat security guy who greeted me every day and made me feel welcome, to the docs, nurses, techs, PT, OT, case managers, transport... It was a very stressful time, so my apologies to anyone whose name I forgot or misspelled, but