Wayne fixed my Samsung Washer. He was great. Very knowledgable and explained the problem to me. The cold water filter on the back of the washer was clogged causing most of my wash cycles to throw a load balancing error during the spin cycle. He fixed it in 15 minutes and he showed me how to fix it if it happened again. The only reason I gave 4 stars was because he accidentally closed out my ticket before he arrived and I had to call Sears to correct the problem. The Sears Home Hub website does not allow you to contact someone directly about an issue with a service repair and the phone system was very confusing. Once I finally got to speak with someone, she had to charge... read full review
February 2016
The Sears technician who came to my house called to let me know he was on the way. He checked my Kenmore range and installed the needed part. I used my oven this evening and it
works fine. The technician--Charles--was polite and friendly and efficient ---A very nice guy.
Wayne fixed my Samsung Washer. He was great. Very knowledgable and explained the problem to me. The cold water filter on the back of the washer was clogged causing most of my wash cycles to throw a load balancing error during the spin cycle. He fixed it in 15 minutes and he showed me how to fix it if it happened again. The only reason I gave 4 stars was because he accidentally closed out my ticket before he arrived and I had to call Sears to correct the problem. The Sears Home Hub website does not allow you to contact someone directly about an issue with a service repair and the phone system was very confusing. Once I finally got to speak with someone, she had to charge... read full review
The Sears technician who came to my house called to let me know he was on the way. He checked my Kenmore range and installed the needed part. I used my oven this evening and it works fine. The technician--Charles--was polite and friendly and efficient ---A very nice guy.