Master and Sylvania Driving School

Nov 2022

Second attempt trying to participate in this company’s remedial course after being turned away for “not having enough people to continue with the class”. Finally sitting in a class of 6 people, we were all strongly instructed to participate and be interactive in the class to help the day go by faster. While the class was asking the instructor to explain one of the lessons that was going to be on the exam (since we were there to fully understand and take away something from the course) a lady (was denied several times to what her name was) who had been extremely full of attitude from the start had rushed out of a side room, and tried to make the whole class leave in a screaming manner. After the whole class was confused and taken by shock - a 41 year old man spoke up, who was there after working a 12 hour overnight shift was demanded to leave. Next, after not saying a word I was then demanded to leave because I “looked like I had an attitude” meanwhile we were being screamed at and I wasn’t saying anything in the first place. Also a man who previously had taken the course came in to have his certificate fixed since it was filled out wrong and couldn’t move further in his DL process with the BMV. The instructor was rude on top of lying to the man about the woman not being there to fix it, on top of him saying it wasn’t their fault - it was his. Flat out lie, she was there and completely not his fault in anyway. I am in complete shock and extremely enraged after this being the second time trying to complete this course. As a mother of two, obviously without a license, this isn’t the easiest task to arrange. Do NOT waste your time on this company for they are extremely rude and unprofessional. I have never seen anything like this. Never in my life have I been shouted at and treated with such delusional disrespect. I will be reporting this company further for its disgusting behavior. I hope no one has to experience anything like this in the future.

Worst experience ever. Poor customer service. Botched her birth date on her certificate told me it was corrected and re sent- it wasn’t two weeks go by and they blamed it on the mail lol- mailed something from Toledo and it was at my house in Sandusky the next day. They didn’t return calls, was nasty on the phone when they did answer. FINALLY someone called me and made it right and mailed the certificate and wouldn’t you know it came with no mail issues. Scheduling driving was an issue. The whole experience was bad. I would literally go anywhere else

Had to wait almost 2 months for drive times for them to not show up 3 of the scheduled 4 days and making it close to time to I would have to retake the entire class and pay for my son's learners permit again Very unprofessional