Physical therapist tore a muscle in my mother's knee following her knee replacement which resulted in a fall and a broken wrist. My mother told the therapist that she was being too aggressive and causing her pain, but the therapist did not listen. This injury was the direct cause for a chain of events that eventually led to my mother being a nursing home without the ability to walk.
July 2017
My complaint is that they did not listen. I tried to tell the nurses and the people on the phone up to and including the man in charge....I tried to tell them Gladys wasn't eating, had found a way to get pills out of her pill machine dispenser which could kill her.....I tried to tell them Gladys was past home care and needed much more than home care....She had COPD and not much of her lungs left, but other problems....Well, they just didn't listen and they got mad at me. They didn't listen and they got mad at me on Dec 3rd. The nurse came out Dec 4th and said she was OK. Gladys was dead a few hours after the nurse left. ....Now I am thankful for the 11... read full review
Physical therapist tore a muscle in my mother's knee following her knee replacement which resulted in a fall and a broken wrist. My mother told the therapist that she was being too aggressive and causing her pain, but the therapist did not listen. This injury was the direct cause for a chain of events that eventually led to my mother being a nursing home without the ability to walk.
My complaint is that they did not listen. I tried to tell the nurses and the people on the phone up to and including the man in charge....I tried to tell them Gladys wasn't eating, had found a way to get pills out of her pill machine dispenser which could kill her.....I tried to tell them Gladys was past home care and needed much more than home care....She had COPD and not much of her lungs left, but other problems....Well, they just didn't listen and they got mad at me. They didn't listen and they got mad at me on Dec 3rd. The nurse came out Dec 4th and said she was OK. Gladys was dead a few hours after the nurse left. ....Now I am thankful for the 11... read full review