“Our cat Charcoal had to be euthanized last Friday, October 11th. His little body was racked with cancer that had spread. We were with him in a little room, holding him and crying. We were asked if we wanted his paw prints? . We said yes, assuming of course, that meant both front paws. But no, turns out we had to ASK for both front paws. The lady didn't specify that at all. All she said was "would you like his paw prints?" We said yes, and she said "okay, sign here." We only got ONE paw print AND it turns out that our CareCredit would have paid for two, but we had to ASK for two. If it would have paid for two, WHY DIDN'T WE GET TWO?? We feel cheated.
Edited to add: They just called to apologize, which was unexpected and very appreciated.
Edited to add: We just received a beautiful sympathy card from Dr Barry. Thank you so much, Dr Barry!“
“Our cat Charcoal had to be euthanized last Friday, October 11th. His little body was racked with cancer that had spread. We were with him in a little room, holding him and crying. We were asked if we wanted his paw prints? . We said yes, assuming of course, that meant both front paws. But no, turns out we had to ASK for both front paws. The lady didn't specify that at all. All she said was "would you like his paw prints?" We said yes, and she said "okay, sign here." We only got ONE paw print AND it turns out that our CareCredit would have paid for two, but we had to ASK for two. If it would have paid for two, WHY DIDN'T WE GET TWO?? We feel cheated.
Edited to add: They just called to apologize, which was unexpected and very appreciated.
Edited to add: We just received a beautiful sympathy card from Dr Barry. Thank you so much, Dr Barry!“