Internal Revenue Service (IRS) Taxpayer Assistance Center

May 2024

The appointment lady was very rude, they hung up on me multiple times after waiting about an hour on hold. After so many attempts they answered and they booked me an appointment, but I had other questions and they hung up on me mid sentence.

Jul 2023

A large refund appeared to have been lost in the IRS shuffle — six months and counting. The Taxpayer Assistance Center quickly got to the bottom of things and advocated for resolution. Special thanks to Ms. Reed.

Oct 2022

I filed my taxes in March 2022, it is now August 2022. I try to find out where my refund is, and can't get any information online despite trying multiple times over the last few months. I call this office (or any office) and choose the menu item regarding refunds - exactly the same result as going online. I try to make an appointment to talk to somebody about this and I am on hold for half an hour. However, I finally talk with a very nice lady who actually tries to help, but says there is no information regarding my account and I should check again in 16 weeks. 16 WEEKS!!! This sort of response could only be acceptable in a government agency (or a bank). Kent Lyons