They won’t honor their written guarantee on 2 large trees we purchased and they planted in October 2022. We have been trying to address issues with these trees since spring 2023 and still don’t have a resolution 18 months later! Bevin never returns our calls or emails so we have driven to the nursery several times. Each time she lies to us by promising to come to inspect and trim the trees but does not follow through. She offered to extend the warranty to 3 years but refused to put it in writing. My last communication was requesting resolution sent a month ago via USPS Certified Mail…no response! We love to support small businesses but this one is terrible. They... read full review
June 2024
I have never written a negative review before. Really wishing I had read some of the reviews in regards to this company's responsiveness before deciding to go through them to purchase (2) large Norway spruce for my yard.
I initially elected to plant both on my own. After planting both I was concerned that 1 of the trees was possibly too deep in the ground. I reached out to MVGS who came out several days later and stated they would like to replant/ fix the tree in the same location. They charged me the full planting fee of $162.50 which I paid without hesitation. After their work it didn't appear the root ball was much higher than when I did... read full review
October 2022
One of the 12 trees The Village Garden Store planted in 2021 did not survive the winter. The trees came with a 2 year guarantee. I'm having difficulty getting them come to replace the tree that didn't make it. I notified someone in April and it is now October!
They won’t honor their written guarantee on 2 large trees we purchased and they planted in October 2022. We have been trying to address issues with these trees since spring 2023 and still don’t have a resolution 18 months later! Bevin never returns our calls or emails so we have driven to the nursery several times. Each time she lies to us by promising to come to inspect and trim the trees but does not follow through. She offered to extend the warranty to 3 years but refused to put it in writing. My last communication was requesting resolution sent a month ago via USPS Certified Mail…no response! We love to support small businesses but this one is terrible. They... read full review
I have never written a negative review before. Really wishing I had read some of the reviews in regards to this company's responsiveness before deciding to go through them to purchase (2) large Norway spruce for my yard.
I initially elected to plant both on my own. After planting both I was concerned that 1 of the trees was possibly too deep in the ground. I reached out to MVGS who came out several days later and stated they would like to replant/ fix the tree in the same location. They charged me the full planting fee of $162.50 which I paid without hesitation. After their work it didn't appear the root ball was much higher than when I did... read full review
One of the 12 trees The Village Garden Store planted in 2021 did not survive the winter. The trees came with a 2 year guarantee. I'm having difficulty getting them come to replace the tree that didn't make it. I notified someone in April and it is now October!