North Coast Service Center

Nov 2023

I’m so happy I found this honest, fair and dependable service center! They do GREAT, timely work and don’t try and sell you something you don’t need. In fact, there were some things I thought I needed done and they told me they weren’t necessary. James is awesome and extraordinarily knowledgeable. They will continue to get my business and referrals.Services: General repairs & maintenance

Sep 2022

I was in Rochester, NY over the “Weekend” for my son’s hockey tournament. On Saturday morning, as I was pulling into the ice rinks parking lot, I noticed a very loud noise. It almost sounded like my muffler was dragging on the cement. I was completely stunned, as I drive a 2021 Cadillac Escalade, which only has 39,000 miles on it. I turned off my engine, and typed in Google, “What’s the closest auto body shop to me?” A place called, “North Coast Service Center” in Fairport, NY came up, as it was only 3 miles away from the rink. I called North Coast Service Center in a panic, as I live in NJ, and was worried about getting my son and I home on Sunday. A guy named Steve in service answered my call. I informed him of what I was experiencing, and he said that because it’s Saturday morning, they have a full day of customers, BUT, please bring your vehicle in, so we can at least find out what the issue is. I drove my car to their shop, where James the manager of North Coast greeted me with a warm and friendly smile. James and his mechanics, Steve & Chuck took a look at my car and said, wow, this is a very rare problem you have. We’re not sure we can even get the parts from Cadillac? James, the manager took it upon himself to call Cadillac to see if they had the parts. Cadillac said they did not have the parts, but did have them at an offsite warehouse. James literally drove to this warehouse two times to locate the necessary parts to get my car fixed. Additionally, Steve & Chuck we’re supposed to be done with work at 11:00am on Saturday, and ended up staying until 6:30pm to complete my job! I can honestly tell you that North Coast Service Center came through for me, as I was in a real bind. Not only did they get the job done, but you could tell their pride was on the line, as they legitimately love what they’re doing. If anyone in the Rochester area is having car issues, I would strongly recommend North Coast Service Center. They were truly amazing!!Service: Engine repair

Aug 2022

I had a terrifying drive on the Thruway yesterday. Coming from East of Syracuse to Pittsford for a doctors appointment. The roads were dry. Yet about ten miles into my drive in heavy traffic my front tires were making the most horrific sound. There was no shaking of the vehicle. When I went to leave from my appointment, the issue was even worse. I connected Google Maps to find me the closest, highest rated service shop. 5 Stars ? does not even come close to the professionalism of the crew. I think that 10 to 20 stars would be more accurate. They took care of a distraught old woman who was not a local customer with grace and kindness. I grew up helping my father working...read full review