First time customer... OUTSTANDING EXPERIENCE. Called in early morning on a furnace issue....tech was there in an hour and had me up and running shortly thereafter. Well earned rating
June 2023
Could not be happier with my experience working with Furnace Doctor, Kieth was invaluable to discuss options with, Phil was both knowledgeable and friendly, and Matt saved the entire project with his experience.What was initially a inquiry into an upgrade quickly turned into a replacement when my unit (somewhat expectedly) died. Furnace Doctor was here the same week to take a look, and had me up and running the following week. My older house threw it's challenges at them like all upgrades I put in, but Matt and Phil worked through all of them and the new system is running silently.I will definitely be calling back for some ductwork upgrades in the future.
May 2023
Colleen Fiorilla replaced a blower motor in our 13 year old high efficiency furnace which only gets used seasonally. We had 2 other HVAC repair people tell us we needed a new furnace. Colleen assessed our furnace thoroughly and found all other key parts in good condition except for the blower motor, which she replaced. While that was still an expensive part and complicated to replace, it was a fraction of the cost of a new furnace. We appreciated her genuine desire to find the best possible solution for her customer rather than taking the easiest (and most expensive) route. That is what great customer service is all about - thanks, Colleen and the Furnace Doctor!Service: Repair... read full review
First time customer... OUTSTANDING EXPERIENCE. Called in early morning on a furnace issue....tech was there in an hour and had me up and running shortly thereafter. Well earned rating
Could not be happier with my experience working with Furnace Doctor, Kieth was invaluable to discuss options with, Phil was both knowledgeable and friendly, and Matt saved the entire project with his experience.What was initially a inquiry into an upgrade quickly turned into a replacement when my unit (somewhat expectedly) died. Furnace Doctor was here the same week to take a look, and had me up and running the following week. My older house threw it's challenges at them like all upgrades I put in, but Matt and Phil worked through all of them and the new system is running silently.I will definitely be calling back for some ductwork upgrades in the future.
Colleen Fiorilla replaced a blower motor in our 13 year old high efficiency furnace which only gets used seasonally. We had 2 other HVAC repair people tell us we needed a new furnace. Colleen assessed our furnace thoroughly and found all other key parts in good condition except for the blower motor, which she replaced. While that was still an expensive part and complicated to replace, it was a fraction of the cost of a new furnace. We appreciated her genuine desire to find the best possible solution for her customer rather than taking the easiest (and most expensive) route. That is what great customer service is all about - thanks, Colleen and the Furnace Doctor!Service: Repair... read full review