This company has the contract for plumbing and boiler maintenance at our complex. It's taking this company over 40 days. To resolve a leak and reactivate service with the utility company. They get two stars for having a nice truck and polite employees. Not sure they provided anything else.
June 2022
2 man Crew arrived on time. Very pleasant men. Diagnosed the problem with a consult assist from their boss on the phone. They stayed the rest of the day to get everything done.I was very pleased.
November 2019
My problem was not with the technicians, but with the owner--whose sole objective seemed to be finding ways to charge more money within the allotted service call time frame. Our gas heater went out on Friday morning and I was told no one could get here until Monday morning. The owner, Louis, showed up this morning at about 8:30. He touched the CO2 sensor and the burner went on. He said it should be replaced and told me a service call is $190 plus the part. Then he said the men would clean the unit for an additional $100. Assuming that the cleaning would be time-consuming, I said, "Fine." The technicians were here--start to finish--for less than 20 minutes. The... read full review
This company has the contract for plumbing and boiler maintenance at our complex. It's taking this company over 40 days. To resolve a leak and reactivate service with the utility company. They get two stars for having a nice truck and polite employees. Not sure they provided anything else.
2 man Crew arrived on time. Very pleasant men. Diagnosed the problem with a consult assist from their boss on the phone. They stayed the rest of the day to get everything done.I was very pleased.
My problem was not with the technicians, but with the owner--whose sole objective seemed to be finding ways to charge more money within the allotted service call time frame. Our gas heater went out on Friday morning and I was told no one could get here until Monday morning. The owner, Louis, showed up this morning at about 8:30. He touched the CO2 sensor and the burner went on. He said it should be replaced and told me a service call is $190 plus the part. Then he said the men would clean the unit for an additional $100. Assuming that the cleaning would be time-consuming, I said, "Fine." The technicians were here--start to finish--for less than 20 minutes. The... read full review