Swannanoa Cleaners

Swannanoa Cleaners provides a range of dry cleaning services, including repairs, and has established a reputation for reliability among its customers. One reviewer noted their long-term usage of the service, highlighting the positive experience of having forgotten items shipped back to them after moving. This gesture showcases the cleaners' commitment to customer satisfaction and their willingness to go the extra mile. However, another customer shared a less favorable experience regarding customer service. During a phone call to inquire about the readiness of their items, the interaction escalated when the staff member, described as "Rainbow Hair," reacted defensively to the customer's inquiry about text notifications. The customer felt that the response was rude and unhelpful, leading to frustration over the lack of effective communication. Despite this incident, the reviewer still acknowledged the importance of pleasant customer service, suggesting that it should be a priority for the business. Overall, Swannanoa Cleaners offers a variety of services and has loyal customers who appreciate their efforts, but there are areas for improvement in customer interaction and service delivery. The business has the potential to enhance its reputation further by focusing on training staff to handle customer inquiries with patience and understanding.