Mercy Clinic Primary Care - Patients First Drive

We showed up early for Moms appointment because we had snow on the ground and it was still snowing when we left, got here at 10:30 to check in and was informed by Jane that we can’t check in that early and the doctor Mom was seeing wouldn’t even be in until noon. So then she told me she could check in Mom an hour prior to her appointment and then I got told she can’t check in Mom until a few minutes before her appointment. She was hateful and rude. She could have checked in Mom and put down her appointment time. I sure hope the doctor is nicer than the receptionist. I have never been talked to like this in my life. I’m surprised you have any patients who want... read full review

I've been there numerous times due to various issues and they've always been fairly quick and everyone was friendly and patient. I wouldn't hesitate to tell anyone to go there. Sorry, that you ran into some issue but I don't think that is the normal reception. I guess anyone can have a bad day and treat you worse than you would expect but I have no complaints at all.

I see a couple of doctors here. I have lived here for 3 yrs and have never waited past my appointment time to see my doctor. The staff and doctors are very pleasant and professional. I’ve never felt rushed. My husband has had the same experiences with his physicians. We moved here from a huge metropolitan area where it was normal to wait an hour past your appointment time to see the doctor, and then feel like you’re in a cattle call being pushed through a revolving gate. There is no consideration for patients’ time. They triple book their apppointment slots. It was maddening. Mercy has been such a pleasant surprise.