Martha's Hands

Jul 2023

We used their services about 5 months. The corporate support team was great with the exception of one nurse who questioned why my mom was discharged from the hospital despite me answering all her medical questions; it was ridiculous and the far fetched term stability came up. The schedulers treated the employees very poorly and there was a big disconnect with matching employees to patients/families. I was very surprised their pool of help was so lousy before the pandemic. I hate to imagine what it is like now. Their help was a revolving door for filling 4 hour shifts. It was exhausting to train the warm bodies they sent out. They finally worked with other agencies when they were short staffed which helped. I think they tried to keep morale up for some employees with parties but it seemed to encourage lots of gossip among caregivers about patients. There were about 5 great caregivers but the rest had attitudes, didn't want to follow directions, slept or sat and watched TV. The caregivers wouldn't walk my dad 15 feet with a gait belt, even the men! We didn't shop around with other agencies to compare but the best chances of getting better caregivers with an agency is to request 8 hour shifts, few weekends and few evenings. This probably works best for working families but not for us. We did need 24/7 care for a month and it was mostly poor quality with little coordination among workers with the exception of 2 employees I'll be forever grateful for. Corporate filled in for staffing shortages and helped immensely too; I'm not sure if other agencies could do this. Overall, the workers did nothing to encourage independence or engage with the patients much. We had one caregiver try to raise her payrate by saying my mom needed more assistance even though I was there. However, I think all agencies have most of these issues to some extent. I'd recommend installing cameras because some things went missing. Luckily, friends recommended non agency caregivers and everyone thrived after that.

Nov 2022

Very satisfied with the communication and hours offered from Martha's Hands wonderful staff great benefits and pleasant clients I would highly recommend the company to ANYONE for employment and Home Health Services which I have?

Nov 2021

Love working for Martha's hands! Staff is awesome and very caring! They work with you on your schedule. You choose the days and hours you can work. My patients are great to take care of and are very appreciative of all I do for them. I look forward to going to work here. The pay is good. Highly recommend this agency!