The tech was very knowledgeable and polite. He even put on little booties over his work boots. He looked at both issues and gave me great recommendations. He said our pressure tank was starting to go out but said it will go a bit longer. He didn't pressure me to replace it now. He said he will work on a quote and if the company can install it to call them back. He asked a couple of times if there was anything else he could check while he was here. I did ask about some faucets and he assured me they were fine. He even gave me tips on DIY projects! Very nice. The only downside today was their large window of arrival time. But everything worked out.
September 2024
Rol-Air/Hero Home Services is so accommodating to their customers. They managed to find a slot in their schedule to send me the very best technician to repair my air conditioner. Nick was knowledgeable, informative and gave me options. He told me ahead of time as to what was needed and patiently explained why. Nick even took and showed me pictures of the inside of my unit. I certainly highly recommend Rol-Air!
July 2024
Jeff was a really nice guy, told us everything he was doing before he did it. He is very attentive to our questions,informational and very professional. If we have any more problems in the future we would hope to see him again!!
The tech was very knowledgeable and polite. He even put on little booties over his work boots. He looked at both issues and gave me great recommendations. He said our pressure tank was starting to go out but said it will go a bit longer. He didn't pressure me to replace it now. He said he will work on a quote and if the company can install it to call them back. He asked a couple of times if there was anything else he could check while he was here. I did ask about some faucets and he assured me they were fine. He even gave me tips on DIY projects! Very nice. The only downside today was their large window of arrival time. But everything worked out.
Rol-Air/Hero Home Services is so accommodating to their customers. They managed to find a slot in their schedule to send me the very best technician to repair my air conditioner. Nick was knowledgeable, informative and gave me options. He told me ahead of time as to what was needed and patiently explained why. Nick even took and showed me pictures of the inside of my unit. I certainly highly recommend Rol-Air!
Jeff was a really nice guy, told us everything he was doing before he did it. He is very attentive to our questions,informational and very professional.
If we have any more problems in the future we would hope to see him again!!