Crosstown Mechanical has serviced and maintained the coolers and HVAC systems for 2 restaurants for us for going on 15 years. Consistently have quality technicians and easy communication and billing. They also have 24 hour service available, and while it does obviously cost more, when you have thousands of dollars of food in coolers that can spoil, or ACs break at 8pm on 100 degree days, its a necessity. Would highly recommend.
July 2023
Our environmental chamber went down bringing repair and production with it. I called around, and most companies said "we don't deal with those", and one other stopped by to look at it and said they would call when they got back to the shop, but never did, and didn't respond to voice or emails. Finally I called Crosstown, and they not only showed up on time, but quickly diagnosed the problem and fixed the chamber after expediting parts for us. I wish I had called them first. They even managed to come in under estimate. Matt and Brian were very knowledgeable and I won't call anyone else in the future.
November 2020
All the techs called before they got here, arrived on-time, did what they said, went the extra mile to help us on a major issue and on a small thing like replacing batteries on our thermostats to ensure our hvac system didn’t have to run hard. The tech’s were clean in appearance! Such wonderful people to work with all the way around! We loved them so much we signed up for their Maintenance Plan & they came out the next day & got us all cleaned up! Honest, hard working, pleasant. Wouldn’t go anyplace else!
Crosstown Mechanical has serviced and maintained the coolers and HVAC systems for 2 restaurants for us for going on 15 years. Consistently have quality technicians and easy communication and billing. They also have 24 hour service available, and while it does obviously cost more, when you have thousands of dollars of food in coolers that can spoil, or ACs break at 8pm on 100 degree days, its a necessity. Would highly recommend.
Our environmental chamber went down bringing repair and production with it. I called around, and most companies said "we don't deal with those", and one other stopped by to look at it and said they would call when they got back to the shop, but never did, and didn't respond to voice or emails. Finally I called Crosstown, and they not only showed up on time, but quickly diagnosed the problem and fixed the chamber after expediting parts for us. I wish I had called them first. They even managed to come in under estimate. Matt and Brian were very knowledgeable and I won't call anyone else in the future.
All the techs called before they got here, arrived on-time, did what they said, went the extra mile to help us on a major issue and on a small thing like replacing batteries on our thermostats to ensure our hvac system didn’t have to run hard. The tech’s were clean in appearance! Such wonderful people to work with all the way around! We loved them so much we signed up for their Maintenance Plan & they came out the next day & got us all cleaned up! Honest, hard working, pleasant. Wouldn’t go anyplace else!