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Reviews for Fireside Service & Installation
Add your commentFireside Service & Installation
335 W South Airport Rd suite a, Traverse City
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335 W South Airport Rd suite a, Traverse City
Directions Call Website Suggest an Edit
My husband recently stopped by on a Saturday to inquire about replacing a part for our fireplace. Autumn was extremely friendly, helpful, and knowledgeable. She obviously knows her job well and was especially patient while explaining how the components worked. She was able to supply the necessary part and my husband got our fireplace back in operation. Thank you for the great service, and to Autumn!
I just got off the phone with a woman named Lacy(not sure of the spelling) and she was an absolute doll!! I have not been able to light my fireplace for 3 years and she stayed on the phone with me for 30 minutes talking me through it! She had me send pictures while she did her own research to see how it worked since it's an older model. She even put up with my unhinged screaming when I opened the chimney and about 50 stinkbugs fell out. We were 100% successful and she walked me through prices to have some one come and clean it up and replace the sand. She even offered to give me a key since I wasn't sure where mine was. If the rest of their team is like her... read full review
We are SO pleased with our new gas fireplace. John was extremely helpful and has continued to follow up with us to make sure everything is working properly. We should have done this years ago!