Dunrite Heating & Cooling Systems, Inc.

Nov 2019

Another bad experience with this company. Rental in Plymouth. My tenant called and they came out. $170 call out fee. Tech diagnosed the issue to be a dead motherboard and quoted almost 1k for the repair which he could do the following day. He also tried the usual scare situation your furnace is on recall part of a class action suit and could leak Carbon monoxide bla bla bla...... As soon as my fantastic tenant notified me of the cost and the conversation. I knew Dunrite was not the one for me. I cancelled the appointment for the following day. I had to pay the $170 for the diagnosis. I called my usual guy bill. He was out there right away. No new mother board needed so wrong diagnosis for $170. Bill was able to get the furnace up and running for a few hundred $$. I don't feel I should have to pay for an incorrect diagnosis. Oh and the even better part is they tried to charge more for the diagnosis as they said it took longer even though their call out fee for diagnosis is 170$ they were looking for an extra $75. Run a mile from this company. overpriced and clearly don't know what they are doing.

Jul 2019

Even with a one-year warranty on parts and labor, they refused to come out again after the AC broke one week after they "fixed" it. Numerous calls and messages were sent, without any reply. And the replies we did receive were unprofessional and unhelpful. I do not recommend this company at all.

Dec 2016

They came out to service my furnace, literally looked at it said its the battery in the thermostat. Okay, then he charged me on top of the service call to clean it ,said he would be able to get in there more to look at it. I agreed-big mistake, he said he felt a crack, actually shut my gas and air flow off said its leaking carbon monoxide, based off what he felt with his hand. I had to take precaution and stay else where for the night. Oh and got screamed at by the owner over the phone because she messed up a deal she offered me. Tried to upsell me a new furnace. Since then I got 3 second opinions on my furnace and a carbon monoxide digital detector. Guess what all good. I do not recommend their business to anyone. Do your research before ever letting someone tell you whatever to make a big sale on a furnace. This was all on a Sunday, about the only business I could find to come out. Since then I've also had my furnace re cleaned because he did a horrible job at that too. My furnace now works great. Thanks for all the headache DUNWRONG!