My primary care provider and the entire staff consistently provide exceptional service.As an example - I recently had to schedule a same day appointment due to a sports injury. At my exam a nurse practitioner referred me to an orthopedic surgeon. She found an appointment for me that same day, about an hour later. She then stated - well you have some time before your appointment downstairs, so how are you? Do you have any other health concerns? We then had a great conversation about my overall health. I was so appreciative that she took the time to ask me questions about my health, even though I was up to date with routine preventive visits.
April 2023
Convenient if you are on the MIT health insurance and want something close by, but consistently poor quality of service. I have had multiple occasions where the receptionist forgets to mark me as checked in, so I end up waiting in the waiting room until I go back up to the receptionist. My PCP has misdiagnosed me even after I explicitly asked if I had a certain condition, so I normally try to bypass the PCP and just ask for a referral to a specialist. Urgent care often sends me on my way with no information on followup unless I specifically ask (e.g. for a referral to a specialist or physical therapy).
November 2022
I had a terrible pain in my throat due to covid so I requested an urgent care appointment. There seems to be some mistakes in booking that when I arrived the front desk could not find my name on the list. But they quickly resolved the issue and got me in a room for treatment. I was impressed how welcoming the front desk were. I did not expect such a warm greeting since as today lots of people have already gotten covid. The front desk kindly asked how I feel and suggested me to use the grocery service when she knew I live on campus. That was extremely helpful. Dr. Luanne was very kind and caring. She gave me a through examination and very useful suggestions. It was a relief... read full review
My primary care provider and the entire staff consistently provide exceptional service.As an example - I recently had to schedule a same day appointment due to a sports injury. At my exam a nurse practitioner referred me to an orthopedic surgeon. She found an appointment for me that same day, about an hour later. She then stated - well you have some time before your appointment downstairs, so how are you? Do you have any other health concerns? We then had a great conversation about my overall health. I was so appreciative that she took the time to ask me questions about my health, even though I was up to date with routine preventive visits.
Convenient if you are on the MIT health insurance and want something close by, but consistently poor quality of service. I have had multiple occasions where the receptionist forgets to mark me as checked in, so I end up waiting in the waiting room until I go back up to the receptionist. My PCP has misdiagnosed me even after I explicitly asked if I had a certain condition, so I normally try to bypass the PCP and just ask for a referral to a specialist. Urgent care often sends me on my way with no information on followup unless I specifically ask (e.g. for a referral to a specialist or physical therapy).
I had a terrible pain in my throat due to covid so I requested an urgent care appointment. There seems to be some mistakes in booking that when I arrived the front desk could not find my name on the list. But they quickly resolved the issue and got me in a room for treatment. I was impressed how welcoming the front desk were. I did not expect such a warm greeting since as today lots of people have already gotten covid. The front desk kindly asked how I feel and suggested me to use the grocery service when she knew I live on campus. That was extremely helpful. Dr. Luanne was very kind and caring. She gave me a through examination and very useful suggestions. It was a relief... read full review