Now that their Pru and Newbury Street locations have closed, this is no longer a reliable business. I saw signs of it during the end of their Newbury St locations run. But now it's just terrible. They lost a $98 pair of pants of mine. I was told that I had to wait 30 days before I could get a refund. I waited 30 days and nothing. The owner is just ignoring me. And I was told by one of their workers that you usually just get a credit for more services. But now I don't trust them at all and I just want reimbursement. If you live at Avalon or another apartment building or are visiting Boston, do not not trust these guys. The owner keeps their contact information... read full review
June 2021
The only shop that I trust with my clothes is this laundry shop! They are the ones who guarantee me that my laundry will be properly washed and make sure the money I pay is worth it!
June 2020
**Update after they reached out to me - raised review. They reached out and were able to fix the issues and get it turned around in time**Wouldnt use again. Didnt use cleaning service but did (try to) use the tailoring service to hem some pants. If you need it within 2 inches of correct this place is fine. However I imagine most people, like myself, need a break where specified and they did not do that, and told me apparently I was wrong when we marked it...although I specifically put on the shoes to test the pant break mark. Turns out, my military dress uniform pants requires the 'professionals' to hem where measured and not wherever they feel like hemming.Not... read full review
Now that their Pru and Newbury Street locations have closed, this is no longer a reliable business. I saw signs of it during the end of their Newbury St locations run. But now it's just terrible. They lost a $98 pair of pants of mine. I was told that I had to wait 30 days before I could get a refund. I waited 30 days and nothing. The owner is just ignoring me. And I was told by one of their workers that you usually just get a credit for more services. But now I don't trust them at all and I just want reimbursement. If you live at Avalon or another apartment building or are visiting Boston, do not not trust these guys. The owner keeps their contact information... read full review
The only shop that I trust with my clothes is this laundry shop! They are the ones who guarantee me that my laundry will be properly washed and make sure the money I pay is worth it!
**Update after they reached out to me - raised review. They reached out and were able to fix the issues and get it turned around in time**Wouldnt use again. Didnt use cleaning service but did (try to) use the tailoring service to hem some pants. If you need it within 2 inches of correct this place is fine. However I imagine most people, like myself, need a break where specified and they did not do that, and told me apparently I was wrong when we marked it...although I specifically put on the shoes to test the pant break mark. Turns out, my military dress uniform pants requires the 'professionals' to hem where measured and not wherever they feel like hemming.Not... read full review