I think they should hire a better receptionist/ Salon Coordinator, than current one. She(Andrea) has no sense of customer respect/hospitality. The Spas belong to hospitality business and he did not have basic etiquette like greeting the customer and being polite. While I was waiting at her desk to ask her a question, she said she was on phone and need few minutes which was reasonable, but she did not follow up with me while I was sitting in the waiting area. She went on to go with regular chores of arranging stuff at nearby desk or cleaning even though she saw me near the desk.. Either she must be forgetful, or needs some training in hospitality and basic etiquette which... read full review
March 2013
After taking advantage of a Groupon for what I hoped would be a great deal, I've spent most of the day on the verge of tears trying to figure out how to fix the mess created by Polished. I left knowing I looked a little like the mom on the Brady Bunch; it was confirmed by my father who told me it made me look older, and then my husband came home and announced that my worst suspicions were true: I have a MULLET. I asked to have the dead ends cut off of my formerly long hair. I wanted a trim. The front and leading beyond my ears is now so short I can't get it in a ponytail, but it's a party in the back. It either has to all be cut off into a pixie (and I've... read full review
October 2012
Once again thanks to the power of Groupon, I have had the fortune of trying yet another salon in Louisville. It was pretty painless to get an appointment quickly (I think they had an opening within a week of calling and were very accommodating in getting me in when I was available.) Using the groupon was easy and they even allowed me to pay for the tip with a credit card, so that was extremely convenient! I have to admit that I arrived a bit late though because I always get so turned around in Frankfort and the salon is hidden off the main part of the street in the back. If it helps for those who are also directionally-challenged like myself, Polished is directly next... read full review
I think they should hire a better receptionist/ Salon Coordinator, than current one. She(Andrea) has no sense of customer respect/hospitality. The Spas belong to hospitality business and he did not have basic etiquette like greeting the customer and being polite. While I was waiting at her desk to ask her a question, she said she was on phone and need few minutes which was reasonable, but she did not follow up with me while I was sitting in the waiting area. She went on to go with regular chores of arranging stuff at nearby desk or cleaning even though she saw me near the desk.. Either she must be forgetful, or needs some training in hospitality and basic etiquette which... read full review
After taking advantage of a Groupon for what I hoped would be a great deal, I've spent most of the day on the verge of tears trying to figure out how to fix the mess created by Polished. I left knowing I looked a little like the mom on the Brady Bunch; it was confirmed by my father who told me it made me look older, and then my husband came home and announced that my worst suspicions were true: I have a MULLET. I asked to have the dead ends cut off of my formerly long hair. I wanted a trim. The front and leading beyond my ears is now so short I can't get it in a ponytail, but it's a party in the back. It either has to all be cut off into a pixie (and I've... read full review
Once again thanks to the power of Groupon, I have had the fortune of trying yet another salon in Louisville. It was pretty painless to get an appointment quickly (I think they had an opening within a week of calling and were very accommodating in getting me in when I was available.) Using the groupon was easy and they even allowed me to pay for the tip with a credit card, so that was extremely convenient! I have to admit that I arrived a bit late though because I always get so turned around in Frankfort and the salon is hidden off the main part of the street in the back. If it helps for those who are also directionally-challenged like myself, Polished is directly next... read full review