This used to be a great practice, but since several providers moved out to Leawood the customer service has greatly deteriorated.I have been to appointments three times since the split, and each time experienced rude front office staff and wait times exceeding an hour to be roomed. Don't schedule an appointment unless you have at least two to three hours available. One bad experience could be a fluke, but three in a row seems to be a pattern of behavior.
February 2012
My husband and I have been going to this practice on and off for about five years. While we loved our original doctor, it was always very difficult to get in to see him - often the waits were a month or more. Since he has left, I find the doctors impersonal and I always have problems scheduling appointments. Since they began switching to digital records it's even worse. I would not recommend this practice.
Awesome nurses and doctors.
This used to be a great practice, but since several providers moved out to Leawood the customer service has greatly deteriorated.I have been to appointments three times since the split, and each time experienced rude front office staff and wait times exceeding an hour to be roomed. Don't schedule an appointment unless you have at least two to three hours available. One bad experience could be a fluke, but three in a row seems to be a pattern of behavior.
My husband and I have been going to this practice on and off for about five years. While we loved our original doctor, it was always very difficult to get in to see him - often the waits were a month or more. Since he has left, I find the doctors impersonal and I always have problems scheduling appointments. Since they began switching to digital records it's even worse. I would not recommend this practice.