Arrived 5 minutes after my scheduled appointment time waited in line for about 2 minutes and was told that I would have to reschedule. Alice at the front desk was very dismissive and talked to other people on the phone while I was trying to understand the grace period and policy. She then quoted the policy stating that the policy states if you are more than 2 minutes late you could be asked to reschedule. I asked for the policy and she handed me the piece of paper. Dr. Patten has excellent patient care otherwise I would definitely find me another office that’s more understanding.
May 2024
This place clearly has issues with their stuff and their behavior. Had a blood work done four days later calling them daily to check what's happening with my results, they kept repeating how they switched to quest and there is no communication between them. This is NOT my problem! Their attitude is disrespectful and they all are saying the same thing over and over. Looking to switch from there! Stay far away from them.
February 2024
I had an appointment today @10 am. I was checked in and still sat for 30 minutes before I asked Carrie the receptionist whom was very nasty because I asked her why was I still waiting she stated the Dr. must be running behind but no one has said anything. I ended up in the room about 10:40 sat in that cold azz room until 11am. before the Dr. showed up. I just dont understand why make appointments if you're not going to be seen @ that time?
Arrived 5 minutes after my scheduled appointment time waited in line for about 2 minutes and was told that I would have to reschedule. Alice at the front desk was very dismissive and talked to other people on the phone while I was trying to understand the grace period and policy. She then quoted the policy stating that the policy states if you are more than 2 minutes late you could be asked to reschedule. I asked for the policy and she handed me the piece of paper. Dr. Patten has excellent patient care otherwise I would definitely find me another office that’s more understanding.
This place clearly has issues with their stuff and their behavior. Had a blood work done four days later calling them daily to check what's happening with my results, they kept repeating how they switched to quest and there is no communication between them. This is NOT my problem!
Their attitude is disrespectful and they all are saying the same thing over and over. Looking to switch from there! Stay far away from them.
I had an appointment today @10 am. I was checked in and still sat for 30 minutes before I asked Carrie the receptionist whom was very nasty because I asked her why was I still waiting she stated the Dr. must be running behind but no one has said anything. I ended up in the room about 10:40 sat in that cold azz room until 11am. before the Dr. showed up. I just dont understand why make appointments if you're not going to be seen @ that time?