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Reviews for Big City Optical - Evanston on Church Street
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Big City Optical - Evanston on Church Street
811 Church St, Evanston
Directions Call Website Suggest an Edit
811 Church St, Evanston
Directions Call Website Suggest an Edit
My impression of BIG City Optical, at first, was not very good. I bought a new pair of glasses which came with the protective coating on the lenses. However, every time I cleaned my glasses, they would smear. It didn't matter if I used the cleaning cloth and spray I was given, they would always smear. I was back and forth with my issue over several weeks trying to find a solution with BIG City. I was told several times by the associates there was not much they could do other than to send the glasses back to the lab and replace the lenses. Well that wasn't exactly an idea because I'd only get the same kind of lenses.
Things didn't... read full review
First time client. I had a wonderful experience. From the front desk (Christina) being thorough, knowledgable, and sweet, to Dr Larisa's thoroughness, answering all my questions, explaining the procedures, and just being so kind, I wish I would've found this place sooner. Margarita was helping there from another store and was on it. This place rocks!!
I've been going to big city optical for over 4 years and have had great experiences every time. The staff are extremely helpful & knowledgeable. They will work with you to understand how you as a customer can walk away with great frames at really reasonable prices and they go above and beyond to make sure every box is checked. Would and do recommend to anyone looking for quality glasses & service.