Emory at Duluth - Family Medicine

Sep 2024

I was not alerted that my previous doc (Dr. Willard) was leaving and they took me in but charged me as a new patient. Now my new doc (Dr. Gone) who has all my previous paperwork, does not want to continue refilling my antidepressants and wants me to go through a psych office instead. The only psych office I can get a hold of wants a referral from Emory and it’s been a month of back and forth with them trying to get them to send the proper paperwork to the psych office. I can’t get a hold of the office directly, I’m only sent over to their general customer service who emails the Duluth location (no different than doing my chart). I can’t even get a hold of customer...read full review

Aug 2024

I recently had a highly disappointing experience at Emory at Duluth, where I felt misled and pressured into getting procedures done at their clinic, resulting in unnecessary expenses and a sense of betrayal.

Upon visiting the clinic for a routine check-up, I was shocked when the doctor was dismissive over getting labs done at a third location where the tests could be done more affordably. (3000$ charged to my insurance vs. 250 paid through my HSA) When I questioned the need for these procedures at their clinic, the doctor cited her own extensive experience in the field and strongly discouraged me from seeking treatment elsewhere. Feeling intimidated and unsure,...read full review

Aug 2024

I've been with Emory at Duluth for 6ish years and David Willard has been great. Dr Mizrahi is also great too. However trying to solve issues with prior authorization on my medication has been 6 hours on the phone with 'Emory' call center. I've made requests on my chart and I get denied answers with no recourse/ability to reply. Due to the inaction and inability of messages/information getting relayed, my medication cannot be approved because Dr Mizrahi's office won't reply to insurance/pharmacy and there is no recourse because when you call you sit on hold for 20 minutes with the 'Emory' call center. This is not how you deliver health care.