Hospital-St Raphael Pediatric

Feb 2024

My mom has been here for 6 days. I am her primary contact in her medical records and consents . I have requested an update from any medical doctor or PA from the nurses and her case manager prior to her discharge. She has requested the same. I have always been involved in her discharge planning because she is legally blind and relies on us, her family, to help manage her medical needs. Yesterday I called Patient Relations and was told that because my mom is A&O x4, they will only communicate with her and that if I want any information I can ask her and that the only way I can speak to anyone taking care of her is if I "happened to be visiting while the care provider stopped in her room." Note: I live in California. I'm still trying to process the level of rudeness and unprofessionalism from Patient Relations. I've never had an issue speaking with my mother's providers in the past (at the main Yale campus). Yes, my mom is A&O x4, but that does not mean she is going to remember or understand everything the doctor said (and being legally blind she can't exactly take notes or read the printed discharge instructions), and that is why she requests they speak to a family member so we can assist her. I'm not a stranger trying to get random info. I'm a daughter who had questions for the doctor in order to ensure my mother is able to correctly follow up with their recommendations. So be aware: Per patient relations, if your loved one can correctly state their name, date, location and why they are there, the staff will strictly only communicate with them. But fear not, there is a chance that you may be able to eavesdrop on a conversation the doctor has with them if you happen to be visiting at the right time.

Jan 2024

My husband spent two days in the ER this month at St. Raphael's Hospital. We have been to this ER several times and have been satisfied. This time was completely different. The staff were rude and cold. Nurse Amanda S said in her report that "I did not show learning" when I questioned why my husband could not be put in a curtained area, when one became available. When I was at the nurses station speaking with the doctor and stated that my husband had just had surgery and was concerned with infection, another staff person interjected "well you shouldn't have brought him here then". I wasn't even speaking to that person. After two days in the ER my husband went to rehab. By the time he arrived, he was completely dehydrated per the PA from the facility. He had a very difficult time speaking and functioning at all. If I don't hear back from Patient Relations, I intend to take my concerns to the CT Department of Health. My husband's care was totally unacceptable.

Dec 2023

My Mom was in St Raphael's hospital for not eating from being sick. By the time she left she had acidic burns from acidic diarrhea.Mom was left in her feces!! It was horrific!! The doctors rotate I believe every week to two weeks!! So what happens is they can't keep up!! So after you work with someone for 2 weeks a whole new team comes in!! My mother suffered at the hands of Saint Raphael's hospital in New Haven Connecticut!! Please don't ever send your loved one to St Raphael's hospital it's a slaughterhouse ‍ We are taking legal action..