Physical Therapy & Rehabilitation at Centeno-Schultz Clinic

Aug 2024

Dr. Pitts is beyond rude. Using the word "butt" also made me uncomfortable as a female, and I didn't anticipate getting into underwear and a bra to discuss my foot pain. He was completely insensitive, not at all careful to let me have my legs closed and left me lying on the bed instead of telling me to sit up or helping me up. When I started to ask questions about his $6000 procedure he'd interrupt each question "that's irrelvant" "do you have any more questions?" each question he'd shut me down "I am telling you!" was so hostile that I had to BEG him to please spell out the words of his diagnosis and recommendations before he left, "you can just call it PRP" and repeatedly told me to "just read the books"-THREE FAT PAPERBACK BOOKS, the equivalent of calling and someone telling you to use the website, except I am paying $250 for this "consult." JOKE! Pitts better watch he doesn't lose his license, I can report this all to the board and will be telling the front desk when I ask for a new doctor and a re-do. The irony is, this is all from an ingrown toenail. It was a very violative and abrasive experience.

Jul 2024

I have sought out treatment several times at this clinic to include nerve blocks, PRP, and stem cell injections. I was also part of a study. While none of the treatments did much for me at all, the reason for the poor review is the nightmare with billing. I have never run into more issues with billing insurance than I have with this office. I have just received bills for 3 years ago. I spoke to my insurance company and they said it could not be processed due to missing information that had been requested several times from their clinic. I've been back and forth with insurance and the office staff. I am in healthcare and, not only was I spoken to like I was an idiot, but the tone was very condescending. This happened with two different insurances too... claims being processed years later and they blame insurances slow processing. Uh, no. Something is wrong on your end. That's absolutely not normal to have claims take that long. The office claimed that the insurance said they were back logged. Insurance said the office was unresponsive to information requests. Beware with this because this is NOT normal.

Jun 2024

A dear friend of mine referred me to the Centeno-Schultz Clinic. Nine years ago, he saw Dr. Centeno and had bone marrow stem cells injected into his hip, which resulted in him being pain-free. Following his advice, I scheduled a consultation with Dr. Schultz, as Dr. Centeno is phasing out (retiring). During my consultation, I asked Dr. Schultz about the best approach for my lower back pain. He advised that my pain wasn't severe enough to warrant bone marrow treatment and recommended Platelet-Rich Plasma (PRP) therapy instead. Dr. Schultz informed me that I could expect about a 60% reduction in my pain. Since I live out of state, I paid out-of-pocket to fly in for the procedure, as insurance does not cover it. Before proceeding, I again asked Dr. Schultz about the possibility of bone marrow treatment, but he advised against it. I expressed my desire to pursue the most effective treatment. Fast forward nine weeks, and I have experienced no relief. This procedure turned out to be a complete waste of time and money. I've been on disability since 2019, barely receiving enough to get by. Saving up for this procedure was a significant effort, and its failure is both disheartening and unforgivable. At my follow-up visit, I was treated poorly. Instead of listening to my concerns, I was offered a high-risk "Hail Mary" procedure, which could potentially cause major infections--something my body cannot afford. The dismissive attitude I encountered, where it felt like I was being told "we've got your money, now go away," was incredibly disappointing. I was really hoping for a positive experience, not the disheartening one I received. I will not gamble with my health, especially after this experience.