A BAD Experience !!!!!A one year old Bradford White electric water heater, under a 6 year warranty turns into a week of no hot water, a bill submitted by Pure Plumbing for $400.00, even though the unit was not functioning when the “repair person” left. Of course there was never any indication of a repair charge or service charge by the owner of the company during the initial phone conversation or subsequent conversations, just the repair persons statement of “here’s your invoice”. When I questioned him about it due to the warranty, he immediately stated he could reduce it to $195.00.Other notes of interest, a statement by the repair person on his arrival, “I’m... read full review
February 2024
Zack was a pleasure to work with. He was very thorough and was determined to find a leak in several places I indicated. I helped keep him company and watched him checked all the gas lines and connections for leaks. He did find and fixed a leak over by the pool equipment but found no leaks in the water tank closet. Thank him for the job.
January 2024
Pure Plumbing did a great job putting a washer box ensuring everything was done to code. The technician knew how to quickly resolve roadblocks and worked efficiently. The bid was competitive and a good value. They completed the service requested in one day. I will be reusing them shortly and will be recommending them to friends and family.
A BAD Experience !!!!!A one year old Bradford White electric water heater, under a 6 year warranty turns into a week of no hot water, a bill submitted by Pure Plumbing for $400.00, even though the unit was not functioning when the “repair person” left. Of course there was never any indication of a repair charge or service charge by the owner of the company during the initial phone conversation or subsequent conversations, just the repair persons statement of “here’s your invoice”. When I questioned him about it due to the warranty, he immediately stated he could reduce it to $195.00.Other notes of interest, a statement by the repair person on his arrival, “I’m... read full review
Zack was a pleasure to work with. He was very thorough and was determined to find a leak in several places I indicated. I helped keep him company and watched him checked all the gas lines and connections for leaks. He did find and fixed a leak over by the pool equipment but found no leaks in the water tank closet. Thank him for the job.
Pure Plumbing did a great job putting a washer box ensuring everything was done to code. The technician knew how to quickly resolve roadblocks and worked efficiently. The bid was competitive and a good value. They completed the service requested in one day. I will be reusing them shortly and will be recommending them to friends and family.