The staff provided great service, they were very kind and professional. AND we got our glasses in two weeks.I broke my glasses and I took them back..they repaired them on the spot! Thank you Walmart
April 2023
This place always has issues. They can never find my insurance and last time they never called me to tell me my glasses were ready. This time, I went to get my lenses replaced. When I went to go pick up my glasses, Francesca noticed one of my screws were messed up and wouldn't be able to be fixed. I dropped off my glasses with the messed up screw and it was not mentioned to me. I paid over $100 to be given back broken glasses when I could've just used that money to buy a new pair for the same price. Then the manager tells me that my glasses shouldn't have even been accepted with the broken screw! Waste of my time and money.
July 2022
Sorry for downgrading this because most of the people as well as the service are usually pretty great. I'd give it 3.5 stars if Yelp had half stars. I do appreciate most of the people here but was pretty annoyed that it too from early April to mid-July for my glasses and contacts to be ready. I'd call every month or so to check and they said I don't need to do that, that they'd contact me by text or phone. I called again to check early July because it had been three months. They said your glasses have been ready but your contacts aren't. They didn't have a reason why and when I asked why nobody called to let me know about the glasses, they... read full review
The staff provided great service, they were very kind and professional. AND we got our glasses in two weeks.I broke my glasses and I took them back..they repaired them on the spot! Thank you Walmart
This place always has issues. They can never find my insurance and last time they never called me to tell me my glasses were ready. This time, I went to get my lenses replaced. When I went to go pick up my glasses, Francesca noticed one of my screws were messed up and wouldn't be able to be fixed. I dropped off my glasses with the messed up screw and it was not mentioned to me. I paid over $100 to be given back broken glasses when I could've just used that money to buy a new pair for the same price. Then the manager tells me that my glasses shouldn't have even been accepted with the broken screw! Waste of my time and money.
Sorry for downgrading this because most of the people as well as the service are usually pretty great. I'd give it 3.5 stars if Yelp had half stars. I do appreciate most of the people here but was pretty annoyed that it too from early April to mid-July for my glasses and contacts to be ready. I'd call every month or so to check and they said I don't need to do that, that they'd contact me by text or phone. I called again to check early July because it had been three months. They said your glasses have been ready but your contacts aren't. They didn't have a reason why and when I asked why nobody called to let me know about the glasses, they... read full review