Our Kohler smart toilet broke down. Lutz Plumbing is one of the only companies that can actually repair this kind of toilet. We had to follow up with Kohler for the parts etc as our toilet is in warranty. Once the parts arrived Daniel and Riccardo were able to fix the toilet in an hour! Both of them were courteous and conscientious. Once the job was completed they had me test everything to my satisfaction. Thank you Lutz, without you all I was all ready to get rid of this toilet.
August 2024
We have used Lutz plumbing multiple times for all issues Toto. They are always easy to reach and get appointment with. All the service people have been knowledgable. We recently had one unresolved issue after a repair and Phil came over and was able to fix the problem very quickly for us! He did not even charge us for this repair. We will continue to use Lutz for all our Toto related issues.
July 2024
I first Phillip for an assessment regarding a decision to have installed an electric heat pump water heater. What impressed me with Issac and Phillip they gave me enough information to mot make that expenditure, saving me thousands of dollars. I then engaged Lutz's services to install a 3/4" water pressure regulator and a domestic 5 gallon expansion tank for my water heater tank. Both Lutz employees were outstanding: Issac and Ricardo. They knew their craft; were courteous; stuck with the job until completion; only leaving the work site for additional supplies; and cleaned up the work site before leaving. I highly recommend Lutz for any plumbing needs. If they... read full review
Our Kohler smart toilet broke down. Lutz Plumbing is one of the only companies that can actually repair this kind of toilet. We had to follow up with Kohler for the parts etc as our toilet is in warranty. Once the parts arrived Daniel and Riccardo were able to fix the toilet in an hour! Both of them were courteous and conscientious. Once the job was completed they had me test everything to my satisfaction. Thank you Lutz, without you all I was all ready to get rid of this toilet.
We have used Lutz plumbing multiple times for all issues Toto. They are always easy to reach and get appointment with. All the service people have been knowledgable. We recently had one unresolved issue after a repair and Phil came over and was able to fix the problem very quickly for us! He did not even charge us for this repair. We will continue to use Lutz for all our Toto related issues.
I first Phillip for an assessment regarding a decision to have installed an electric heat pump water heater. What impressed me with Issac and Phillip they gave me enough information to mot make that expenditure, saving me thousands of dollars. I then engaged Lutz's services to install a 3/4" water pressure regulator and a domestic 5 gallon expansion tank for my water heater tank. Both Lutz employees were outstanding: Issac and Ricardo. They knew their craft; were courteous; stuck with the job until completion; only leaving the work site for additional supplies; and cleaned up the work site before leaving. I highly recommend Lutz for any plumbing needs. If they... read full review