Slow service when almost empty waiting room. The constant changes of person at the counter is not consistent enough to get help beginning to end with same person. All check in process is done by your own mobile device. Must bring a back up battery to your device and be tech savvy to complete the multiple links one must click to in order to make A Waiting List. Asked for paper registration so I could initial and sign services I won't be using, got a person that pushed me to the end of the waiting list for requesting such a thing. A second person took info already uploaded and still my check is still not complete. I still got a second request to finish registering... read full review
August 2024
I had a great experience with Chanel today! I genuinely appreciate her for not making me feel rushed and listening to all of my concerns. She was very lovely as well as all of the assisting staff. Porter Ranch is definitely the best out of all the ever urgent care locations!! I"
August 2024
Went to this Urgent Care when I had cold symptoms and fatigue that lasted for 5 days with little relief. The checkin process was fine ... had to do it all online. Then the doctor saw me and recommended a swab test of my nose and throat to rule out Covid. He told me the results would be available by noon the following day. He said they would call me if the results were positive, otherwise I could call them to get the results. Never heard from them the following day. Tried repeatedly to call them for my results, but they kept answering the phone and putting me back on hold. Finally went to the center at 7:30pm before they closed and requested my results which they were... read full review
Slow service when almost empty waiting room. The constant changes of person at the counter is not consistent enough to get help beginning to end with same person. All check in process is done by your own mobile device. Must bring a back up battery to your device and be tech savvy to complete the multiple links one must click to in order to make A Waiting List. Asked for paper registration so I could initial and sign services I won't be using, got a person that pushed me to the end of the waiting list for requesting such a thing. A second person took info already uploaded and still my check is still not complete. I still got a second request to finish registering... read full review
I had a great experience with Chanel today! I genuinely appreciate her for not making me feel rushed and listening to all of my concerns. She was very lovely as well as all of the assisting staff. Porter Ranch is definitely the best out of all the ever urgent care locations!! I"
Went to this Urgent Care when I had cold symptoms and fatigue that lasted for 5 days with little relief. The checkin process was fine ... had to do it all online. Then the doctor saw me and recommended a swab test of my nose and throat to rule out Covid. He told me the results would be available by noon the following day. He said they would call me if the results were positive, otherwise I could call them to get the results. Never heard from them the following day. Tried repeatedly to call them for my results, but they kept answering the phone and putting me back on hold. Finally went to the center at 7:30pm before they closed and requested my results which they were... read full review