Sustainable Smiles

Mar 2023

I have been going to see Dr. Young for years. We were very happy with care provided and had no billing issues. Until recently. There is a new dentist in the office , who also works at same practice and likes to do many fillings, regardless if they are really needed. Overall, I feel that quality of work / service has declined. Wait times were long for regular cleaning due to overlapping appointments. It is my perception that the work being done is not followed through and no promise of quality in regards to service provided and I don't feel that provider stands by the job done . Something like redoing something free of charge.

Oct 2022

Our family had a horrible and exhausting experience with Sustainable Smiles. Dr. Young will have you wait for hours in the chair while she takes multiple patients at a time. No respect for appointment duration at all as if we had unlimited PTO to sit and wait. Our main gripe is that every single time they billed us it was somehow hundreds of dollars more than what was quoted and they illegally charged all their patients for their gloves and face masks during COVID as if it's the patient's responsibility to protect the doctor during a pandemic. I don't typically use online platforms to complain since I have the respect of connecting with the business first but they literally told us we would only owe $300 then magically another$600 bill came in the mail after 6 months.... and this happened twice! This is along side of finding out from from our insurance provider that billing patients back for PPE is illegal. I'm so frustrated and dismayed. I'm quite certain the multiple positive reviews cannot possibly be authentic since both of the teeth I had worked on are now needing to be recrowned. Sustainable Smiles isn't a reputable practice at all.

Jul 2022

By far the best dentist experience I've ever had. From someone with a cracked molar, braces, and a terrible wisdom teeth removal experience, sustainable smiles was a dream. This team is attentive, kind, and sensitive to your needs. The first time I went to get a few cavities fixed the girls had me laughing and joking despite the drilling for the fillings and the second time I almost fell asleep while they were working. Absolutely wonderful place, could not recommend more. If you've been on the fence and looking around for a different/new dentist, you've found the right place.