Refine Men's Salon

$$ • Men's Hair Salons, Hair Salons, Barber, Hair Stylists

12775 Millennium Dr #155, Playa Vista, CA 90094
(310) 596-8018

Reviews

  • Tim Haverman
    Aug 2021

    Unfortunately my experience resulted in a cut that ranks in the top three worst haircuts I have ever received. She gave me a 1/4" whitewall on the left side (cut high over the ear showing skin). The right side was trimmed as normal just slightly off the ear. Sideburns were cut at angles and not straight, and were also cut opposite angles of each other. The length was uneven all over and especially in back. Total chair time was a little over 10 minutes.After going home and really seeing what she did, I made an appointment at another salon to have someone try to fix the poor quality cut. The stylist actually asked me if I had tried cutting my own hair. Yes, it was that bad.Service: Haircut

  • Michael F.
    Aug 2021

    I've been going to Refine for years. Maren is the best, very friendly and accommodating. Great at her job. Highly recommended!

  • Adam W.
    Aug 2021

    Chelle is awesome. Always a great cut. They know how to make you comfortable and leave happy. Even make me feel up for trying new things. Would highly recommend.

  • Roy Gutierrez
    Jul 2021

    I really enjoyed my experience at Refine Men’s Salon. I’ve recently moved from out of state and hadn’t had my hair cut since before the Pandemic. Chelle, my stylist, was patient and understanding. Not only did she make me feel welcome, I received solid advice for ongoing maintenance of my now longer locks AND I left with a great, new style too.So glad I found you all! I’m looking forward to my next cut.Services: Haircut

  • Beckett R.
    Jun 2021

    refine is a great spot. i see chelle and she does an awesome job. she has great taste, is very friendly, and always has ideas on how to spice up my hair a little more. i like the convenience of being able to book my appointments online. pricing is on point too!

  • Cole Cook
    May 2021

    Go and ask for Ivy. She's the coolest

  • Christian H.
    May 2021

    Best decision of my life! They responded to my message real quick! I met Ash and she was outstanding! She is funny, eccentric and entertaining so I'm definitely coming back to see her! I live in midtown LA and i was able to book an appointment last minute. Totally worth the 30 min driver. Ash left me looking like a super model.

  • Giovanni Jones
    May 2021

    I came into refine men’s salon to get a color treatment for my hair. I was looking to obtain an icy silver color. My hair stylist informed me that he would have to bleach my hair. So he went to mix the solution. He comes back and applies the treatment to my hair. When applying the product , he applied it pretty strong. Within 4 min of the application I informed him that I have a burning sensation. He informed me that it should numb out after several minutes. After fully applying the solution my hair still continued to burn. Several minutes go by and my stylist disappears. My scalp starts to feel on fire and I began to experience extreme pain and burning. I began screaming in the salon and get the attention of another stylist. She then agrees to wash off the solution off my scalp. While washing my scalp is extremely tender, the pressure and heat intensified the pain more. After rinsing off she gets the attention of my stylist then he begins to put conditioner on my hair to calm down my scalp. Keep in mind my hair is looking a yellow mess. He then proceeds to tell me I should apply a green or purple color on my hair which is not what I want. So I go home looking a mess. As I get home I proceed to put my purple conditioner to help tone my hair. As I wash it out I noticed the texture of my hair began to clump and stick all together. I noticed my hair starts falling out and it freaked me out . After I get out the shower, I dry my hair and combed it to distribute a hair serum and hair keeps flying out. Approx 5 inches of my hair was Snow White. The following day I go to an alternative salon to get it checked out (Christophe) and they informed me the stylist over processed my hair and I would need to chop it off. So they chop off 80 percent of my hair. Later on I inform Refine Men’s Salon and they requested me to come in . I come in later to refine men’s salon and inform them of the issue. They then ask me to send pictures over to forward over to their owners. I agreed and sent them. I begin to take photos to file my complaint, I noticed that there license on display is expired and my stylist license was not on display. They inform me that the stylist can take their licenses home and the owner will be following up with me by The following day. Several days go by and I hear nothing so I decided To follow up with them. I asked if there was an update and they inform me that the owner is out of town and can’t attend to my hair issue but they can send a message over to him. I began to tell them that I would prefer to contact the owner myself and ask for his email and contact but they refused to Give it to me. I politely end my call and do my research. I noticed that the refine men’s salon went bankrupt but the franchisees were able to keep branding and service. So there is no corporate office to contact. I will be however filing a BBB complaint.

  • Zach R.
    May 2021

    I DONT EVEN KNOW WHERE TO START.... what happened here was just literally INSANE ... I'm still processing the whole situation. About a week ago I came in for a extremely last minute hair appointment for a color and cut session. The goal was to have my hair as light as possible and platinum blonde . ( im already a blonde so this is never a issue for any other salon) I do social media influencing and modeling for a living so my image is EXTREMELY critical to my job and my entire life . I booked an appointment for myself and my boyfriend , and when we arrived it automatically seemed like something was INCREDIBLY off... no one was even in the salon, no other customers . Just three employees and a front desk hostess. When I explained what I wanted done to my hair, showed them the pictures and previous work done to my hair from various salons it was made to seem like there was absolutely no issues getting me to platinum since I'm already a blonde and it's always a very simple process. So the process was started . The haircut began a little strange in my opinion. I can't even explain exactly how or what I mean. The vibe just felt incredibly weird and awkward. My hair was cut WAY to short to the point it was see through to my scalp. But I didn't want to give a big issue about that since it's just the hair cut and mainly I was in need of my hair color being on point exactly the way I needed it to be . We then moved onto the color portion of the service. I immediately noticed it was weird that they brought out PAPER instead of foil for my hair . They put an EXTREMELY cheap plastic hair covering cap on me and I started really thinking this was getting weird. The color looked VERY clumpy , but again I was trusting the process since they are "licensed" stylists . Bleach was applied to my hair even though I'm literally already blonde and my scalp felt very very hot . I mentioned it several times but I was told it was just the process of the bleach , so once again I trusted the process and fought through the extreme discomfort. She finished my color washed my hair and I felt EXTREME pain at this point . The water was way too hot , and my scalp was already in so much pain from the bleach being left on for way too long so at this point my scalp felt like it was on fire . My hair was blow dried , felt extremely dry and staticky but worst of all felt DEAD. My hair was crispy and crunchy , and the conditioner that was applied didn't even do one bit of difference to my hair. When I looked in the mirror my heart literally DROPPED . The color looked RIDICULOUS. It was bright YELLOW . No where near platinum... not even BLONDE ... literally YELLOW . I got on the phone with my entertainment manager and he began freaking out on me , as I was attending a RED CARPET event the next day. My cut looked completely uneven, and the color made me look horrible . My boyfriend took pictures of my scalp when the stylist walked away, only for me to see that I have EXTREME chemical burns all over my head but especially on the lower back of my head. Not only did my hair go wrong but HIS WENT INCREDIBLY WORSE than mine. They had us walk out of the salon looking literally like CLOWNS. His hair was 3 freaking different colors... THREE... we both are social media influencers and our image is what makes us our money . It's our job to be role models to others , attend events , complete promos with different companies , and collab with others. But they still has us walk out , I paid for the service and left . I didn't have the energy to fight or complain I was just freaking out and in INSANE shock wondering what to do about my hair . I needed it fixed ASAP , no way in hell I could go to my red carpet event looking the way I did . (Pt 1 )

  • Giovanni J.
    May 2021

    I came into refine men's salon to get a color treatment for my hair. I was looking to obtain an icy silver color. My hair stylist ( Chris) informed me that he would have to bleach my hair. So he went to mix the solution. He comes back and applies the treatment to my hair. When applying the product , he applied it pretty strong. Within 4 min of the application I informed him that I have a burning sensation. He informed me that it should numb out after several minutes. After fully applying the solution my hair still continued to burn. Several minutes go by and my stylist disappears. My scalp starts to feel on fire and I began to experience extreme pain and burning. I began screaming in the salon and get the attention of another stylist. She then agrees to wash off the solution off my scalp. While washing my scalp is extremely tender, the pressure and heat intensified the pain more. After rinsing off she gets the attention of my stylist then he begins to put conditioner on my hair to calm down my scalp. Keep in mind my hair is looking a yellow mess. He then proceeds to tell me I should apply a green or purple color on my hair which is not what I want. So I go home looking a mess. As I get home I proceed to put my purple conditioner to help tone my hair. As I wash it out I noticed the texture of my hair began to clump and stick all together. I noticed my hair starts falling out and it freaked me out . After I get out the shower, I dry my hair and combed it to distribute a hair serum and hair keeps flying out. Approx 5 inches of my hair was Snow White. The following day I go to an alternative salon to get it checked out (Christophe) and they informed me the stylist over processed my hair and I would need to chop it off. So they chop off 80 percent of my hair. Later on I inform Refine Men's Salon and they requested me to come in . I come in later to refine men's salon and inform them of the issue. They then ask me to send pictures over to forward over to their owners. I agreed and sent them. I begin to take photos to file my complaint, I noticed that there license on display is expired and my stylist license was not on display. They inform me that the stylist can take their licenses home and the owner will be following up with me by The following day. Several days go by and I hear nothing so I decided To follow up with them. I asked if there was an update and they inform me that the owner is out of town and can't attend to my hair issue but they can send a message over to him. I began to tell them that I would prefer to contact the owner myself and ask for his email and contact but they refused to Give it to me. I politely end my call and do my research. I noticed that the refine men's salon went bankrupt but the franchisees were able to keep branding and service. So there is no corporate office to contact. I will be however filing a BBB complaint.

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Ratings

Google Google: 4.8/5 Yelp Yelp: 4.5/5 Facebook Facebook: 5/5

Refine Men's Salon

12775 Millennium Dr #155, Playa Vista

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Hours

Monday: ClosedTuesday: 11AM - 7PMWednesday: 11AM - 7PMThursday: 11AM - 7PMFriday: 11AM - 7PMSaturday: 10AM - 6PMSunday: 10AM - 3PM