Reviews for MAC Cosmetics
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Hours
Monday: 10AM - 9PM
Tuesday: 10AM - 9PM
Wednesday: 10AM - 9PM
Thursday: 10AM - 9PM
Friday: 10AM - 9PM
Saturday: 10AM - 7PM
Sunday: 11AM - 6PM
Tips
in-store shopping in-store pick-up accepts credit cards bike parking
Ratings
Google: 3.7/5
MAC Cosmetics
300 Stanford Shopping Center, Palo Alto
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No one works here, or the hours aren’t up to date. They are closed after/around 4PM during the week. There’s a cosmetic kiosk and display but no employees and no one answering the phones during the week in the afternoons. They should update the hours, I came at 4PM on a Wednesday and nobody was working or picking up the phones. I tried to look through the drawers for the product I needed, as several were unlocked, but eventually left after 30 min. It’s misleading to leave product drawers unlocked if you’re closed- but the kiosk was a bit of a mess so it’s possible this location is permanently closed/abandoned. Either way, waste of time.
Hours posted are misleading or they are just closed. Nobody working here around/after 4PM. I can't speak for earlier in the day. Several cosmetic drawers are left unlocked though, so I'm guessing if you're lucky you can find what you need and take it to another counter. I checked the hours online before going and stood around for 30 minutes at the kiosk, tried calling, looked through open drawers, couldn't find the product I needed, and left. Order online and don't waste your time, I guess.
Just walk away from the counter and come back another time if they say a Mac associate isn't on staff. The experience is night and day. I went to get a color match and they had someone from another counter help me, but I ended up leaving with much too light a shade (NC15). I know very little about makeup so I depend on the advice of the people at the counter. Even I could tell as soon as I got home the vial of concealer under natural light wasn't right for me. I went to return it in a hurry the next day and an actual Mac associate was on staff this time. He was incredibly helpful and processed the return quickly for me. He took one look at my face and told me to try NW20, which I'm looking forward to trying when I have more time to stay and check it out. He was honestly such a relief to speak to after having to make the hassle of a return trip to the mall.